Team Captain Endzone & Loyalty (Front End)

DICK'S Sporting Goods • Columbia, MO

4d • $49,500 - $63,500 • Onsite

About The Position

At DICK’S Sporting Goods, the Team Captain – Endzone & Loyalty (Front End) leads the athlete experience by coaching teammates and driving engagement in loyalty programs and services. The role delivers fast, friendly, and accurate checkout experiences while building athlete relationships that encourage retention. The position also supports store operations, merchandising, staffing, and business priorities for assigned departments. When serving as the sole leader in the building, the Team Captain acts as Head Coach and oversees general store operations, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision.

Requirements

• High school diploma or equivalent.
• 1–3 years of experience.
• Previous retail or customer-facing experience required.

Nice To Haves

• Previous people leadership experience preferred.

Responsibilities

• Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
• Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
• Promote and lead company programs, including customer loyalty participation, warranty sales, and private label credit card enrollment.
• Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans for assigned departments and support business priorities.
• Help establish operational plans for initiatives, staffing and hiring needs, and operational and merchandising sets in line with budgets and financial goals.
• Execute plans, use independent judgment and analysis to assess effectiveness, and make adjustments as needed.
• When the sole leader in the building, act as Head Coach and oversee store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision.
• Communicate departmental goals and plans to direct reports, assign work based on skill levels, and monitor progress against plans and store goals.
• Adjust plans and staffing to maintain operations and athlete support while meeting payroll and financial goals.
• Develop effective schedules for direct reports and adjust them to meet athlete traffic demands and complete operational and merchandising initiatives.
• Lead sourcing, interviewing, hiring, onboarding, and retention of direct reports in areas of oversight.
• Ensure teammates are trained; provide coaching, feedback, development, recognition, and motivation throughout the teammate lifecycle.
• Manage performance, including annual reviews and promotional recommendations, and hold teammates accountable for policies and procedures, including making termination recommendations.
• Create a welcoming and respectful store environment for teammates and athletes.
• Follow and enforce safety, loss prevention, standard operating procedures, and applicable laws and external guidelines; hold teammates accountable for meeting expectations.

Benefits

• Competitive total rewards package that could include incentive, equity, and benefits.
• Generous suite of benefits.
• Paid leave in accordance with applicable state requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED