Team Captain Endzone & Loyalty (Front End)

DICK'S Sporting Goods•Virginia Beach, VA

7d•$44,500 - $58,500

About The Position

The Team Captain – Endzone & Loyalty leads the athlete experience by coaching teammates and driving engagement in loyalty programs and services. The role delivers fast, friendly, and accurate checkout experiences while building athlete relationships that support retention. It contributes to department planning and execution, store operations, staffing, merchandising, and financial goals. When the sole leader in the building, the Team Captain acts as Head Coach and oversees general store operations, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision.

Requirements

High school diploma or equivalent.
1–3 years of experience.
Previous retail or customer-facing experience required.

Nice To Haves

Previous people leadership experience preferred.

Responsibilities

Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs, including customer loyalty participation, warranty sales, and private label credit card enrollment.
Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans supporting business priorities for assigned departments.
Help establish operational plans for initiatives, staffing and hiring needs, and operational and merchandising sets in accordance with budgets and financial goals.
Execute plans, assess their effectiveness, and make adjustments using independent judgment and analysis.
When the sole leader in the building, act as Head Coach and oversee store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision.
Communicate departmental goals and plans to direct reports, assign work according to skill levels, and monitor progress against plans and store goals.
Develop and adjust schedules for direct reports to meet athlete traffic demands, payroll and financial goals, and operational and merchandising needs.
Lead sourcing, interviewing, hiring, onboarding, training, coaching, feedback, development, recognition, motivation, and retention of direct reports.
Manage performance, including annual reviews and promotional recommendations, and hold teammates accountable for policies and procedures, including making termination recommendations.
Create a welcoming and respectful environment for teammates and athletes.
Follow and enforce safety, loss prevention, standard operating procedures, and applicable laws and external guidelines; hold teammates accountable for compliance.