Team Captain Endzone & Loyalty (Front End)

DICK'S Sporting Goods•Allentown, PA

About The Position

At DICK’S Sporting Goods, the Team Captain – Endzone & Loyalty leads the athlete experience by coaching teammates and driving engagement in loyalty programs and services. The role delivers fast, friendly, and accurate checkout experiences while building athlete relationships that support retention. Team Captains contribute to department planning and store operations, lead and develop direct reports, and help ensure a welcoming environment for teammates and athletes. The position involves working with the Store Manager and Assistant Store Manager to create and execute plans supporting business priorities, operational initiatives, staffing, and merchandising. It also includes communicating goals, assigning and adjusting workloads and schedules, and monitoring progress against operational and financial goals. When serving as the sole leader in the building, the Team Captain acts as Head Coach and oversees general store operations, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision. The role leads recruiting, hiring, onboarding, training, coaching, feedback, development, recognition, motivation, and performance management for direct reports. Team Captains also uphold merchandising, safety, loss prevention, and operating standards, and hold teammates accountable for following company policies and applicable laws and guidelines.

Requirements

High school diploma or equivalent.
1-3 years of experience.
Previous retail or customer-facing experience required.

Nice To Haves

Previous people leadership experience.

Responsibilities

Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs, including customer loyalty participation, warranty sales, and private label credit card enrollment.
Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans for assigned departments and establish working plans for operational initiatives, staffing, hiring, and merchandising.
Execute plans, assess their effectiveness, and make adjustments using independent judgment and analysis.
When the sole leader in the building, act as Head Coach and oversee store operations, opening and closing procedures, Front End and Cash Office functions, and teammate supervision.
Communicate departmental goals and plans to direct reports, assign workloads according to skill levels, and adjust plans to maintain operations and athlete support while meeting payroll and financial goals.
Develop effective schedules for direct reports and adjust them to meet athlete traffic demands and complete operational and merchandising initiatives.
Lead sourcing, interviewing, hiring, onboarding, training, coaching, feedback, development, recognition, and motivation of direct reports.
Manage teammate performance, including annual reviews, promotional recommendations, and termination recommendations, and hold teammates accountable for policies and procedures.
Create a store environment where teammates and athletes are welcomed and treated with respect.
Enforce safety, loss prevention, standard operating procedures, and applicable laws and external guidelines.