Team Captain Endzone & Loyalty (Front End)

DICK'S Sporting Goods • San Luis Obispo, CA

1d • $52,500 - $66,500

About The Position

The Team Captain – Endzone & Loyalty leads the athlete experience at the front end by coaching teammates and driving engagement in loyalty programs and services. The role delivers fast, friendly, and accurate checkout experiences while building athlete relationships that support retention. The Team Captain contributes to store and department business plans, oversees operational execution, and develops and leads a team. When serving as the sole leader in the building, the role acts as Head Coach and provides general store oversight.

Requirements

• High school diploma or equivalent.
• 1-3 years of experience.
• Previous retail or customer-facing experience required.

Nice To Haves

• Previous people leadership experience preferred.

Responsibilities

• Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable product and assortment information.
• Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
• Promote and lead company programs, including customer loyalty participation, warranty sales, and private-label credit card enrollment.
• Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans for assigned departments and support business priorities.
• Help plan operational initiatives, staffing and hiring needs, and operational and merchandising sets in accordance with budgets and financial goals.
• Execute plans, assess their effectiveness, and make adjustments using independent judgment and analysis.
• When the sole leader in the building, act as Head Coach and oversee store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision.
• Communicate departmental goals and plans to direct reports, assign workloads according to skill levels, monitor progress, and adapt to changes in store goals.
• Develop schedules for direct reports and make adjustments to meet athlete traffic demands, complete initiatives, and meet payroll and financial goals.
• Source, interview, hire, onboard, train, coach, develop, recognize, motivate, and retain direct reports.
• Manage teammate performance, including annual reviews and promotional recommendations, and recommend termination when appropriate.
• Create a welcoming and respectful environment for teammates and athletes.
• Enforce policies and procedures for safety, loss prevention, and standard operating procedures, along with applicable external laws and guidelines; hold teammates accountable for compliance.

Benefits

• Competitive total rewards package that could include incentive, equity, and benefits.
• Generous suite of benefits.
• Compliance with state paid leave requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED