Team Captain Endzone & Loyalty (Front End)

DICK'S Sporting Goods•Greensboro, NC

About The Position

DICK’S Sporting Goods is hiring a Team Captain – Endzone & Loyalty to lead the athlete experience at the front end. The role focuses on coaching teammates, driving engagement in loyalty programs and services, delivering fast, friendly, and accurate checkout experiences, and building athlete relationships that support retention. The position contributes to department planning and store operations while fostering an inclusive, respectful environment for teammates and athletes.

Requirements

High school diploma or equivalent.
1–3 years of experience.
Previous retail or customer-facing experience required.

Nice To Haves

Previous people leadership experience.

Responsibilities

Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable product and assortment information.
Maintain company merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs, including customer loyalty participation, warranty sales, and private-label credit card enrollment.
Work with the Store Manager and Assistant Store Manager to develop 30-, 60-, and 90-day plans for assigned departments and support business priorities.
Help plan operational initiatives, staffing and hiring needs, and operational and merchandising sets in accordance with budgets and financial goals.
Execute plans, analyze their effectiveness, and adjust them as needed using independent judgment.
When the sole leader in the building, act as Head Coach and oversee store operations, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision.
Communicate departmental goals and plans to direct reports, assign work based on skill levels, monitor progress, and adjust to changing store goals and athlete traffic demands.
Develop effective schedules and make adjustments to support athlete traffic, operational and merchandising initiatives, payroll, and financial goals.
Lead sourcing, interviewing, hiring, onboarding, training, coaching, feedback, development, recognition, motivation, performance management, and retention of direct reports.
Conduct annual reviews, make promotional and termination recommendations, and hold teammates accountable for policies and procedures.
Create a welcoming and respectful store environment for teammates and athletes.
Follow and enforce safety, loss prevention, standard operating procedures, and applicable laws and external guidelines; hold teammates accountable for compliance.