Team Captain Endzone & Loyalty (Front End)

DICK'S Sporting Goods•Lafayette, LA

1d•Onsite

About The Position

The Team Captain – Endzone & Loyalty leads the athlete experience at the front end by coaching teammates and encouraging participation in loyalty programs and services. The role delivers fast, friendly, and accurate checkout experiences while building athlete relationships that support retention. It also contributes to the department’s operational and merchandising plans, oversees and develops teammates, and supports store operations when serving as the sole leader in the building.

Requirements

High school diploma or equivalent.
1–3 years of experience.
Previous retail or customer-facing experience required.

Nice To Haves

Previous people leadership experience preferred.

Responsibilities

Anticipate athlete needs and provide clear, accurate, knowledgeable information about products and assortment.
Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs, including customer loyalty participation, warranty sales, and private label credit card enrollment.
Work with the Store Manager and Assistant Store Manager to develop 30-60-90 day plans for assigned departments and support business priorities.
Help create operational plans covering initiatives, staffing and hiring needs, and operational and merchandising sets in line with budgets and financial goals.
Execute plans, assess their effectiveness, and make adjustments using independent judgment and analysis.
When the sole leader in the building, act as Head Coach and oversee general store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision.
Communicate departmental goals and plans to direct reports, assign workloads based on skill levels, and monitor progress against plans and store goals.
Develop and adjust schedules to meet athlete traffic demands, payroll and financial goals, and operational and merchandising needs.
Lead sourcing, interviewing, hiring, onboarding, training, coaching, feedback, development, recognition, motivation, and retention of direct reports.
Manage teammate performance, including annual reviews and promotional recommendations, and hold teammates accountable for policies and procedures, including making termination recommendations.
Create a welcoming and respectful environment for teammates and athletes.
Follow and enforce safety, loss prevention, standard operating procedures, and applicable external laws and guidelines; hold teammates accountable for meeting expectations.