Tasting Room Sales Associate

LEAL VINEYARDS•Hollister, CA

6d•$20 - $20•Onsite

About The Position

The Tasting Room Sales Associate helps ensure that each guest has a positive, memorable experience at Leal tasting rooms. The role welcomes guests, guides them toward wines they enjoy, explains wines and winemaking techniques, shares winery history and information about event venues, and promotes wine and other products. Associates also set up and clean the tasting room, stock wine and merchandise, handle inventory and payment procedures, and support daily operations and special events.

Requirements

Must be at least 21 years of age.
At least one year of related experience in fulfillment, sales, and/or customer service.
Basic wine knowledge.
Must possess and maintain a valid California Food Handler Certificate.
Must possess and maintain a California Responsible Beverage Server Training Certificate.
Excellent verbal and interpersonal communication skills, including professional communication in person and by phone.
Ability to use time-tracking software and a point-of-sale system.
Ability to work under pressure and remain calm.
Strong sales and customer-service skills, including the ability to sell products with a personal touch and anticipate and respond to customer needs.
Accuracy, organization, attention to detail, multitasking, and time-management skills.
Ability to work cohesively with a team and perform duties consistently with company policies.
Must comply with the company dress code and maintain a neat, well-groomed appearance.
Availability for varying shifts, including weekends, evenings, holidays, and extended hours as business dictates, with scheduling flexibility to meet staffing needs.

Responsibilities

Complete opening and closing procedures, including preparing the tasting room and wine station, checking wine, opening and closing the register, running a daily report, and cleaning.
Greet guests promptly and warmly, direct them, and answer questions about wines, merchandise, winery history, and facilities.
Serve wine samples and provide relevant information in individual and group settings.
Process purchases using the point-of-sale system and account for daily sales.
Build wine orders and promote wine, non-wine products, the quarterly wine club, and upcoming events.
Work winery events on and off-site, serving and attending to guests.
Communicate customer account updates, problems, or issues to management.
Keep wine stocked in the retail area; stock and price other merchandise.
Perform daily housekeeping in the tasting room, restrooms, patio, and break areas.
Assist guests with carrying purchases as needed.
Attend scheduled training classes and seminars.
Work at other venues or on special projects as needed.