Tasting Room Sales Associate - MOHI Ranch
About The Position
The Tasting Room Sales Associate is responsible for ensuring that every guest has a positive and memorable experience at a Leal tasting room. The associate greets guests, helps them find wines they enjoy, serves wine samples, and shares information about wines, winemaking techniques, winery history, merchandise, facilities, and event venues. The role promotes sales of wine, non-wine products, wine club memberships, and upcoming events. The position also handles daily tasting room operations, including opening and closing procedures, point-of-sale transactions, sales reporting, stocking and pricing merchandise, inventory-related tasks, and cleaning. Associates may work winery events on and off-site, attend scheduled training, and assist at other venues or on special projects as needed. The schedule varies and may include weekends, holidays, evenings, and extended hours according to business needs.
Requirements
- Must be at least 21 years of age.
- At least one year of related experience in fulfillment, sales, and/or customer service.
- Basic wine knowledge.
- Possess and maintain a valid California Food Handler Certificate.
- Possess and maintain a California Responsible Beverage Server Training Certificate.
- Greet every guest promptly and in a cheerful, welcoming manner.
- Excellent verbal and interpersonal communication skills; communicate professionally in person and by phone.
- Ability to use time-tracking software and a point-of-sale system.
- Comply with the company dress code and maintain a neat, well-groomed appearance.
- Ability to work under pressure and remain calm.
- Passion for selling wine and providing great service; ability to sell products with a personal touch.
- High accuracy, organization, and attention to detail, with strong multitasking and time-management skills.
- Ability to anticipate customer needs and respond appropriately.
- Ability to work cohesively with coworkers and perform duties consistently with company policies.
- Availability for a varying schedule that includes weekends, evenings, holidays, and extended hours as business dictates, with flexibility to meet staffing needs.
Responsibilities
- Complete opening and closing procedures, including preparing the tasting room and wine station, checking wine, operating and closing the register, running daily reports, and cleaning.
- Greet guests promptly, warmly, and courteously; direct them and answer questions about wines, merchandise, winery history, and facilities.
- Serve wine samples to individual guests and groups, with relevant information about the wines.
- Handle routine purchasing transactions using the point-of-sale system and account for daily sales.
- Build wine orders.
- Promote and sell wine, non-wine products, quarterly wine club memberships, and upcoming events at company properties.
- Work winery events on- and off-site, serving and attending to guests.
- Communicate customer account updates, problems, or issues to management.
- Keep wines stocked in the retail area and stock and price other merchandise.
- Perform daily housekeeping in the tasting room, restrooms, patio, and break areas.
- Assist guests with carrying purchases as needed.
- Attend scheduled training classes and seminars.
- Work at other venues or on special projects as needed.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
