Tasting Room Supervisor

LEAL VINEYARDS•Hollister, CA

3d•$23 - $23•Onsite

About The Position

The Tasting Room Supervisor oversees the day-to-day operations of the Tasting Room and helps ensure an exceptional guest experience. The role supports operational leadership, staff supervision and coordination, service standards, sales, revenue and profitability goals, and operational efficiency. The supervisor trains, coaches, and develops employees; assists with quarterly wine club shipments and pickups; responds to guest inquiries and concerns; and supports customer engagement, brand awareness, and wine club membership initiatives. This is a hands-on position involving supervision of a small staff and regular interaction with winery guests. The supervisor works with staff and management to maintain an effective Tasting Room workflow, meet sales and wine club goals, support staff performance, and represent the Léal brand. The role also supports wine club events and communications, off-site tastings and events, inventory, wine orders and shipments, and a clean, welcoming environment. The successful candidate is expected to be personable, team-oriented, knowledgeable about wine, adaptable in a fast-paced setting, and committed to creating memorable guest experiences.

Requirements

Must be at least 21 years of age.
Prior experience in Tasting Room sales or a similar hospitality position.
Passion for and knowledge of fine wine, with a willingness to continue expanding wine knowledge.
Prior experience supervising employees.
Superior hospitality, sales, organizational, and customer service skills.
Valid driver’s license with a satisfactory and safe driving record.
Ability to obtain and maintain a current California Food Handlers Certificate.
Current ABC-approved California Responsible Beverage Serving Certification, which must be maintained.
Professional, neat, and well-groomed appearance in accordance with the company appearance policy.
Strong proficiency with Microsoft Office, including Word and Excel, and POS systems.
Strong organizational, time-management, interpersonal, written, and verbal communication skills.
Planning and organizing, problem identification and resolution, multitasking, follow-through, priority setting, and a sense of urgency in completing tasks on time.
Ability to work under pressure, remain calm, and resolve problems using good judgment.
Ability to work cohesively with coworkers as part of a team.

Responsibilities

Oversee day-to-day Tasting Room operations and provide hands-on supervision of staff while interacting with winery guests.
Work with staff to manage the guest experience and maintain an effective Tasting Room workflow and operation.
Help ensure the Tasting Room meets sales and wine club goals, and run sales reports as requested by management.
Maintain a fun, friendly, warm, and clean environment in the Tasting Room and outdoor areas; uphold cleanliness and sanitation standards in the Tasting Room and associated spaces.
Keep tasting menus, signage, and promotional materials up to date.
Respond to wine orders by phone and email, and ship wine purchased online or in the Tasting Room.
Assist with quarterly wine club releases and pickups, organize and coordinate wine club events, and help create the quarterly newsletter.
Promote upcoming events through frequent email and marketing communications.
Assist with hiring, training, scheduling, and educating staff; manage employee performance and address concerns through timely, documented disciplinary action.
Model and promote the Léal brand, comply with applicable laws and company policies, and ensure staff follow responsible hospitality standards.
Foster teamwork and positive employee relations among Tasting Room staff.
Help coordinate quarterly Tasting Room meetings and ongoing staff training and education.
Work with management to provide direction and leadership to staff through communication and enforcement of policies, procedures, and department operations.
Conduct regular inventory counts and ensure supplies are ordered as needed.
Ensure opening and closing procedures are followed.
Attend special events and tastings outside the winery when requested, and conduct off-site tastings and events as needed.
Resolve guest concerns and complaints with sound judgment, professionalism, and courtesy; communicate Tasting Room issues and concerns to management.
Handle sensitive and confidential information and situations appropriately.
Work efficiently in a fast-paced environment, multitask, and help ensure visitors leave with a positive impression of the winery and its wines.
Create and deliver engaging, educational, and memorable guest experiences that build brand loyalty.
Perform other duties as assigned by management.