Tasting Room Associate

Ballast Point Brewing Company • San Diego, CA

1d

About The Position

Tasting Room Associates are an essential part of Ballast Point’s tasting rooms and restaurants and serve as the main connection between guests and the Ballast Point brand. The role focuses on providing exceptional food and beverage service and sales, prioritizing customer needs, and continually improving the guest experience. Associates share knowledge of Ballast Point beer and food, follow service and safety standards, and contribute positively to the team.

Requirements

• Passion for food and craft beer.
• Must be at least 21 years old.
• Part-time availability.
• Extensive knowledge of Ballast Point beer and food flavors and profiles, and the ability to discuss them.
• Ability to work respectfully in a team, communicate effectively, and complete tasks and projects to Ballast Point standards.
• Positive attitude, outgoing personality, and strong people skills.
• Ability to multitask, solve problems, manage time effectively, and adjust to guest needs and restaurant flow.
• Current Responsible Beverage Service (RBS) Certificate.
• Current Food Handlers Certificate.
• Reliable transportation.

Nice To Haves

• Cicerone Certified Beer Server Certificate.
• Experience with a point-of-sale system.
• Schedule flexibility, including availability for nights, weekends, and holidays.

Responsibilities

• Greet customers warmly, thank them for visiting, invite them back, and prioritize guest service.
• Accurately and enthusiastically share information about Ballast Point beer and food, answer guest questions, and make menu recommendations.
• Follow the Steps of Service, deliver food and beverages with care, and monitor guests’ dining experiences and satisfaction.
• Follow applicable ABC laws by verifying identification and serving alcohol responsibly.
• Keep the bar, restaurant, patio, private dining rooms, and bathrooms clean and sanitary while upholding brand and safety standards.
• Clear dirty or unneeded glassware and plates and keep floors and seating areas free of trash and debris.
• Use the Aloha POS system to sell food, beer, and merchandise.
• Communicate effectively, work respectfully with the team, and help improve processes and service.

Benefits

• Medical insurance plans available for all employees.
• Access to up to 8 free visits with a network of therapists through the Employee Assistance Program for the employee and family.
• Product discounts on Ballast Point merchandise, food, and beer at all 5 Ballast Point locations.
• $90 safe ride reimbursements.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed