Tasting Room Lead

Ste. Michelle Wine Estates • Woodinville, WA

1d • $21 - $28 • Onsite

About The Position

The Tasting Room Lead - Premium Experiences sets the tone for the winery experience and helps ensure every guest feels a positive, genuine connection with the winery. The role focuses on supporting premium experiences and delivering elevated, personalized service that creates memorable moments for guests. This is a part-time, hourly position eligible for tips, with evening and weekend availability required.

Requirements

• Must be at least 21 years of age and have a high school diploma or equivalent.
• Class 12 MAST Permit and Food Handler's Permit required.
• At least three years of customer service experience; retail or hospitality experience preferred.
• Excellent communication skills and ability to speak comfortably and audibly in front of groups.
• Strong problem-solving and customer-resolution experience, while remaining calm and professional.
• Ability to work in a fast-paced, changing environment.
• Goal-oriented and able to work as part of a team.
• Basic computer skills and superior knowledge of point-of-sale systems.
• History of responsible alcohol use and appropriate conduct, and fitness to be licensed, permitted, and/or certified by state or local regulatory bodies.
• Availability to work evenings and weekends.
• Ability to lift and carry up to 50 pounds and stand and walk for extended periods.
• Comfort working primarily outdoors in seasonal experiences, with occasional indoor support, and adapting experiences to alternate locations based on weather.

Nice To Haves

• Retail or hospitality customer service experience.

Responsibilities

• Complete daily opening and closing procedures, including accurate and responsible cash handling and tip entry, at the tasting room, concert field, and additional outdoor spaces.
• Stay informed about daily tasting room activities and keep the team updated on changes, events, promotions, and special tours and tastings.
• Accurately report wine samples and inventory.
• Assist with setup, execution and service, and breakdown of special events as requested.
• Provide accurate information about the wine club and mailing list and encourage guests to sign up.
• Operate POS systems and registers to sell wine, merchandise, and wine club memberships and collect tasting fees as needed.
• Maintain a clean and sanitary work environment in accordance with state and company guidelines.
• Support training and onboarding by providing instructional feedback to Guest Services team members.

Benefits

• Health care coverage including medical, dental, vision, and prescription benefits; eligible on date of hire for full-time employees.
• Paid vacation and holidays.
• 401(k) with employer match and supplemental contribution.
• Employee wine discounts.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED