Tasting Room Supervisor

Wine Road Vintners•Temecula, CA

1d•$27 - $30•Onsite

About The Position

The Tasting Room Supervisor supports the Tasting Room Manager and Wine Club and is responsible for guest interaction, supervising and inspiring the sales team, and meeting sales goals. The role supervises associates and supports management in maintaining compliance with company policies, guest service standards, wage and hour laws, and safety requirements. The supervisor oversees three wine-tasting locations: the indoor Tasting Room, the indoor-outdoor Reserve Room, and the outdoor Deck. Duties span staff leadership and scheduling, sales and payroll analysis, merchandising and inventory, point-of-sale technology, guest service, and safety compliance. The position requires a strong understanding of wine, winery tasting-room operations, wine clubs, and direct-to-consumer sales. Compensation is $27.00–$30.00 per hour. The schedule is Wednesday through Sunday, 10:30 a.m. to 7:00 p.m. Weekends and holidays are required, with occasional evening wine club and special events scheduled with advance notice.

Requirements

Must be at least 21 years of age.
Understanding of wine, winemaking, customer service, tasting room operations, and the wine club business.
Proven experience supervising a direct-to-consumer sales team of more than 15 associates in the wine industry.
Prior success in a fast-paced direct-to-consumer winery, including member satisfaction, wine sales, and wine club memberships, while handling and resolving multiple guest issues at the same time.
Comfort using budgets, payroll, and commission calculations.
Ability to consistently meet tasting room sales, service, and membership benchmarks in multiple high-volume wine-tasting areas.
Skills with Outlook, Excel, Word, Wine Direct, and multiple point-of-sale systems; ability to type at least 45 words per minute.
Commitment to meeting sales, service, quality, cleanliness, and appearance objectives for the Tasting Room, Reserve Room, and Deck.
Willingness to perform other duties as directed by the Manager.
Proficiency in POS systems and inventory control systems, including Vin65 (Wine Direct), TOCK, and ALOHA.
Ability to sit at a computer and use a mouse or keyboard for extended periods; walk, bend, reach, stand, and stoop; and lift, lower, push, and carry up to 45 pounds.

Responsibilities

Supervise associates during assigned shifts, delegate tasks, and provide support to staff to ensure efficient operations.
Supervise the Tasting Room, Reserve Room, and Deck, including opening and closing according to company procedures.
Analyze payroll reports, sales team rankings, and commission calculations; assist with payroll and commission calculations.
Analyze and control wine and non-wine sales expenditures to meet budget requirements.
Hire and train associates.
Handle cash and other receipts according to company cash-handling and reconciliation procedures.
Coordinate labor scheduling with the Tasting Room Manager based on anticipated business activity and labor cost objectives.
Administer prompt, fair, and consistent corrective action in conjunction with the Tasting Room Manager, Assistant Tasting Room Manager, and HR Department.
Coordinate with staff and Facilities to maintain safe, clean, presentable, and friendly spaces for associates and guests; maintain safe and sanitary front- and back-of-house areas.
Adhere to WISE Academy training and regularly review it with associates.
Deliver exceptional hospitality and create memorable guest experiences.
Order merchandise as directed; create purchase orders, receive merchandise, and complete receiving paperwork.
Enter stock into the point-of-sale system, create barcodes, and tag merchandise.
Follow up with vendors regarding damaged or incorrect orders and late packages.
Display merchandise attractively, safely, cleanly, and effectively to encourage sales; maintain organized merchandise storage.
Review monthly top-selling items and margins, and adjust pricing and orders as needed.
Take monthly inventory of merchandise in the Tasting Room and Reserve Room and reconcile it in the point-of-sale system.
Monitor and program point-of-sale systems, handle system setup and reporting, and liaise with Vin65 and TOCK regarding point-of-sale issues.
Use mobile devices such as iPads and smartphones competently and professionally.
Ensure the safety of guests and associates and comply with applicable alcohol-consumption safety and labor regulations.
Maintain safe and secure locations in compliance with OSHA and Cal/OSHA requirements, maintenance standards, and inspections.
Understand and execute emergency response procedures, providing calm assistance to guests and associates.
Meet objectives for sales, service, quality, cleanliness, and appearance of the Tasting Room, Reserve Room, and Deck as set by the Tasting Room Manager.
Follow company environmental standards, treat associates and guests respectfully, exhibit integrity, and perform other duties as directed by the Manager.