Task Force General Manager-203500

ESA Management•Greenwood Village, CO

About The Position

Deployed to perform special tasks or specific projects within a district or region, the Task Force General Manager oversees and manages hotel operations at assigned properties to support strong performance, continual improvement in key performance indicators, profitability, guest satisfaction, and operational efficiency. The role provides interim coverage for General Managers or acting District Managers at Extended Stay Hotels and may lead regional initiatives such as recruitment, training compliance, and hotel operations audits. The position requires 85–90% travel, including travel by air and automobile and periods away from home of several weeks. Off-duty availability may interrupt sleep or personal time. The role directs property staff and day-to-day operations, supports guest and employee service standards, and provides coaching and training to property teams. It manages financial activities, labor standards, expenses, inventory, purchasing, staffing, and sales coordination. The Task Force General Manager may oversee Assistant General Managers, Team Leads, and 10–15 line-level associates, and may have interim responsibility for the overall direction of a hotel or district. The position also supports management transitions, audits, property reviews, and timely completion of assignments and projects.

Requirements

At least one year of property-level experience as a General Manager, Hotel Manager, or Assistant General Manager.
Strong to expert working knowledge of ESA systems, policies, and procedures.
Strong analytical skills and understanding of financial reporting procedures.
If currently a General Manager or Assistant Manager, must be in good standing and have strong performance reviews.
Ability to organize multiple projects, prioritize tasks, and meet deadlines.
Highly functional computer and software skills, including email, word processing, spreadsheets, and property management systems.
Ability to travel regularly by automobile and commercial air and to be away from home for periods of several weeks; must be able to drive and fly.
Ability to read and comprehend detailed instructions and correspondence, write fluently in English using email or similar tools, and present information effectively in individual and small-group settings.
Ability to perform basic arithmetic and calculate rates, ratios, and percentages, and interpret bar graphs.
Ability to apply common-sense understanding to detailed instructions and solve problems involving a few concrete variables in standardized situations.
Ability to meet the physical demands of the position, including regularly standing, walking, handling objects or controls, talking or hearing, and tasting or smelling; frequently reaching; occasionally sitting, climbing or balancing, stooping, kneeling, crouching, or crawling; and occasionally lifting or moving up to 50 pounds.
Availability outside scheduled work hours, which may interrupt sleep or personal time.

Nice To Haves

Bachelor’s degree in business, hospitality, or a related field.
Three to five years of property-level experience as a General Manager, Assistant General Manager, or in similar hotel work.

Responsibilities

Provide leadership and direction for a hotel in the absence of the General Manager or District Manager, including sharing Manager On Duty responsibilities during off-hours and performing daily management and sales duties.
Work with regional leadership, training and standards, and corporate teams to identify opportunities for coaching and mentoring within the assigned territory.
Promote a strong guest and employee experience and coach property managers and associates on the company’s customer-centric service culture.
Provide direction to maximize revenues and EBITDA flow-through.
Train and guide employees in operational systems, including Medallia, ADP payroll, Verian procurement, ESU, and similar systems.
Monitor guest balances, direct-bill receivables, vendor commission payments, and refund checks; explain and manage financial activities and reconcile financial accounts.
Manage labor standards and property-level expenses to support profitability.
Partner with local Sales, Revenue Management, and Operations teams to coordinate and implement property sales and marketing activities.
Recruit, motivate, and train employees in accordance with company standards.
Manage employee personnel forms and processes, including hiring, performance evaluations, coaching, counseling, terminations, and payroll.
Perform duties across hotel operations as needed and resolve guest issues in accordance with company goals.
Participate in and monitor monthly inventory of supplies and equipment; ensure purchases are within budget and made through approved vendors.
Communicate company policies and procedures to staff and serve as the first contact for guest and personnel issues.
Inspect and document property repairs and cleanliness with property management and maintenance staff, ensuring issues are completed promptly.
Assist with management turnover to support a smooth transition.
Conduct internal audits and property reviews and investigate concerns as directed by regional leadership or hotel support-center departments.
Complete property assignments and projects on time.
Supervise property staff, which may include Assistant General Managers, Team Leads, and 10–15 line-level associates; perform interim direction, coordination, and evaluation responsibilities as needed.
Interview, hire, train, plan, report, assign, and direct work; complete property management reporting; appraise performance; reward and discipline employees; and address complaints and problems.

Benefits

Weekly pay
Competitive wages
Employee recognition programs
Medical insurance
Dental insurance
Vision insurance
Health care and dependent care flexible spending accounts
Employer-paid basic life and AD&D insurance
Employer-paid long-term disability
Optional employee-paid voluntary benefits, including short-term disability buy-up, long-term disability, supplemental life insurance, and dependent life insurance
401(k) savings plan
Paid time off
Employee Assistance Program
Employee perks program offering discounts to major companies