Task Force General Manager

Lodging Dynamics•Provo, UT

About The Position

The Task Force General Manager travels to various hotel locations as assigned to assist with the overall operation of each hotel. The role supervises department heads and coordinates hotel activities, including staffing, budgeting, guest services, revenue controls, cash handling, inventory, and compliance with company policies and applicable regulations. The position has significant supervisory and organizational responsibilities. It establishes team objectives, assigns and reviews work, evaluates performance, recruits and interviews, provides orientation and training, resolves concerns, and approves time records and time-off requests. The General Manager also manages human, financial, and physical resources and exercises judgment within established procedures and policies. The role requires 100% travel. Physical demands include reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, hand and finger dexterity, repetitive motion, and specified near, distance, color, peripheral, and depth vision. The description also identifies sedentary work involving up to 10 pounds of force occasionally and sitting most of the time.

Requirements

Bachelor’s degree from an accredited university or equivalent in a related field.
At least four years of experience in hotel management.
At least four years of supervisory experience in hotel management.
Ability to understand and follow oral and written directions; knowledge and use of correct business English and office practices.
Effective communication, problem-solving, relationship-building, and interaction with internal and external customers.
Computer proficiency with Google platforms, including Gmail and Google Sheets.
Excellent customer service skills.
Time-management skills and the ability to organize and manage multiple priorities.
Ability to take initiative and adapt effectively to change and evolving work environments and customer requirements.
Ability to recognize emergency situations and take appropriate action.
Ability to establish and maintain cooperative working relationships.
Ability to interpret and create spreadsheets.
Sound judgment and ability to work independently with minimal supervision.
Strong analytical and problem-solving skills.
Competence in public speaking.
Ability to perform with frequent interruptions or distractions.
Intermediate math skills and cash-handling ability, including counting currency and making and counting back change.
Ability to maintain a positive and professional working environment and foster a culture of excellence.
Ability to work effectively in a culturally diverse environment and support diversity and inclusion.
Ability to meet the listed physical demands, including standing, walking, reaching, pushing, pulling, lifting, grasping, fine hand and finger movements, and visual and hearing requirements.
Able to travel 100%.

Nice To Haves

Hilton or Marriott brand experience.

Responsibilities

Travel to assigned hotel locations and assist with overall hotel operations.
Actively supervise department heads.
Administer department payroll and conduct department-head performance appraisals where applicable.
Participate in departmental expense and labor budget preparation.
Schedule team members within budget guidelines to maintain adequate staffing and service expectations.
Promote attentiveness to and anticipation of guest needs; ensure special requests are fulfilled promptly and team members take ownership of issues.
Ensure proper delivery of guest services, including social hour, breakfast, dry-cleaning, mail delivery, shuttle, grocery shopping, Business Center, and wireless internet.
Resolve guest complaints with Guest Relations, including hotel concerns, billing, and chargeback inquiries.
Process and reconcile daily cash deposits; monitor guest-charge posting to minimize lost revenue.
Ensure Front Desk team members perform bucket checks each shift and monitor rate variances.
Coordinate reservations and efficient group registration with the Sales Department.
Monitor suite availability and work with Sales on the hotel’s yield management system to maximize suite revenue.
Maintain an effective cash-control system and ensure credit-card and check-cashing policies are followed.
Maintain efficient operations and inventory controls for the hotel Market, such as the gift shop.
Administer key-control procedures.
Maintain a professional appearance in accordance with company standards and wear appropriate uniform or attire.
Maintain open and effective communication with team members and management; attend and participate in team meetings.
Follow safety and emergency procedures and protocols, including applicable company, federal, and state regulations and guidelines.
Complete required company training and compliance courses and comply with company standards, policies, and procedures.
Establish team objectives and goals; assign, monitor, and review work and evaluate direct reports’ performance.
Recruit and interview, orient and train team members, and investigate and resolve concerns and complaints.
Approve time records and time-off requests and submit payroll.
Perform other related duties and responsibilities as assigned.