Hotel Task Force Manager
About The Position
This temporary, hands-on leadership assignment supports management at a full-service Marriott hotel in maintaining daily operations, strengthening service standards, and promoting a positive experience for guests and associates. The manager oversees and supports front office, housekeeping, food and beverage, banquets, and maintenance; quickly assesses operational needs; leads teams; and maintains Marriott brand standards and company expectations. The assignment lasts 6–8 weeks, and living accommodations are provided for its duration. The role requires active involvement throughout the hotel, including extended periods of standing and walking. The manager must be available for a flexible schedule that may include weekdays, nights, weekends, holidays, and on-call coverage. Essential duties must be performed with or without reasonable accommodation. Other duties may be assigned by hotel leadership based on operational needs.
Requirements
- Previous management experience in a full-service Marriott hotel.
- Experience as a Task Force Manager, Assistant General Manager, Operations Manager, Front Office Manager, or in a comparable hotel leadership role.
- Working knowledge of Marriott brand standards, Marriott Bonvoy, and guest service expectations.
- Practical knowledge of front office, housekeeping, food and beverage, and banquet operations.
- Demonstrated ability to lead teams, resolve guest concerns, and manage competing priorities.
- Strong communication, organization, problem-solving, and follow-through skills.
- Ability to work independently and adapt quickly to a new property.
- Availability to remain on assignment for 6–8 weeks and work a flexible schedule, including nights, weekends, holidays, and on-call coverage.
- Alcohol awareness and food safety certifications as required for assigned duties, plus any certifications required by the property, Marriott brand, or applicable regulations.
- Ability to follow directions and attend to detail; knowledge of proper cleaning techniques and cleaning equipment.
- Strong interpersonal skills, including communicating positively and politely with clients, visitors, and hotel staff.
- Ability to read and interpret written instructions and labels on equipment and products used by the department.
- Ability to work in a fast-paced environment and be on call when away from work.
- Essential duties must be performed with or without reasonable accommodation.
Nice To Haves
- Experience with Marriott property management systems; familiarity with the systems used at the assigned hotel is preferred.
- Associate’s degree in hospitality or a related field preferred.
Responsibilities
- Support the General Manager and Assistant General Manager in overseeing daily hotel operations.
- Provide hands-on leadership across rooms, food and beverage, banquets, and maintenance.
- Identify operational gaps, address immediate concerns, and follow through on corrective actions.
- Maintain implementation of Marriott brand standards, company policies, and service expectations.
- Conduct property inspections and coordinate timely resolution of cleanliness, maintenance, and safety concerns.
- Communicate staffing needs, operational challenges, and progress to hotel leadership.
- Support front desk operations, including arrivals, departures, reservations, billing, and guest requests.
- Cover front desk shifts when needed, including call-offs and staffing shortages.
- Resolve guest concerns promptly and professionally, document issues, and follow up as appropriate.
- Ensure recognition of Marriott Bonvoy members and consistent delivery of brand service standards.
- Monitor guest feedback and coach associates on service improvement opportunities.
- Coordinate with housekeeping and maintenance to support room readiness and resolve guest issues.
- Support restaurant, bar, catering, and banquet operations to ensure service readiness and smooth execution.
- Coordinate staffing, event requirements, and communication between teams with department leaders.
- Monitor service quality, cleanliness, food safety practices, and responsible alcohol service.
- Assist departments during high-volume periods, special events, and staffing shortages.
- Lead by example and promote a respectful, service-focused work environment.
- Coach associates on hotel procedures, guest service, and Marriott standards.
- Assist with scheduling and staffing coverage while monitoring labor needs and overtime.
- Communicate expectations clearly and address performance concerns with hotel leadership and HR.
- Provide handoff notes and assignment updates to support continuity after the assignment ends.
Benefits
- Living accommodations provided during the assignment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
