Task Force Sales Manager

Lodging Dynamics•,

About The Position

The Task Force Sales Manager travels to assigned hotels within the Lodging Dynamics portfolio to fill open Sales Manager positions and/or provide additional sales support as needed. The role performs the assigned hotel's sales functions, including proactive sales activities toward revenue goals and management of new and existing client relationships. The manager is responsible for account management, business generation, and sales prospecting, and is suited to an experienced hotel sales professional familiar with various hotel chain scales and markets. The position performs office or non-manual work directly related to management or general business operations and exercises discretion and independent judgment on matters of significance. It oversees and coordinates departmental activities and supervisory goals, including setting objectives, assigning and reviewing work, training, recruiting, performance evaluation, resolving concerns, scheduling, timekeeping, budget management, inventory, risk assessment, and regulatory compliance. The role requires 100% travel.

Requirements

Bachelor's degree from an accredited university or equivalent in a related field.
At least four years of experience as a dedicated hotel sales leader.
Ability to understand and follow oral and written directions and communicate effectively in English with internal and external customers.
Strong time management and ability to organize and manage multiple priorities.
Ability to recognize emergency situations and take appropriate action.
Emotional intelligence and interpersonal skills to build working relationships across team levels.
Ability to build and motivate a team, foster collaboration, and inspire high performance.
Analytical, problem-solving, and detail-oriented skills, with a strong focus on accuracy and precision.
Ability to work scheduled shifts, follow timekeeping policies, and comply with federal, state, and local labor regulations, including meal and rest-break requirements.
Ability to work effectively amid frequent interruptions and distractions.
Understanding of business strategy development and implementation, and ability to interpret and create policies, procedures, and manuals.
Ability to communicate effectively with all levels of management and external stakeholders.
Business acumen, including financial management, budgeting, cost control, and revenue optimization.
Ability to listen, understand, and resolve challenges and concerns raised by management, team members, and customers.
Coaching, counseling, and mentoring skills.
Ability to identify revenue-generating opportunities while managing costs and resources.
Ability to develop and execute a business strategy aligned with brand identity and guest expectations.
Knowledge of industry trends, best practices, regulations, and the current industry landscape.
Ability to drive revenue growth, optimize costs, and achieve financial targets.
Ability to engage diplomatically with third-party operators and owners, respond appropriately to partner feedback, and help resolve issues.
Proficiency in negotiation and public speaking.
Basic and advanced math skills.
Basic knowledge and proficiency in Google Docs/Microsoft Word, Google Sheets/Microsoft Excel, Google Slides/Microsoft PowerPoint, and Gmail/Microsoft Outlook.
Proficiency in M3, Delphi FDC, ProfitSword, Cvent, Meeting Broker, The Knot, Knowland, TravelClick, and Marriott/Hilton Sales Tools Resources.
Ability to adjust to changing work environments and customer requirements and maintain a positive, professional working environment.
Ability to foster a culture of excellence and work effectively in a culturally diverse environment while supporting diversity and inclusion.
Ability to perform the stated physical demands, including climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, speaking, hearing, hand and finger work, and repetitive motion.
Close, distance, color, peripheral, and depth vision, and the ability to focus; no special visual requirements are otherwise stated.
Regular, reliable attendance and punctuality.
100% travel required.

Responsibilities

Fill in for open Sales positions at assigned hotels and sell the required group segments.
Build and maintain a client base of organizations, associations, social groups, and corporate businesses through direct outside and inside sales.
Meet or exceed predetermined sales expectations.
Manage daily scheduling to target 25% strategic administrative time and 75% tactical sales execution time.
Conduct hotel tours and respond to walk-in and call-in customers, referring them to other sales staff when appropriate.
Develop and maintain key client relationships to generate group and catering business.
Record sales activities in Delphi accurately and promptly.
Attend weekly revenue calls and provide weekly sales activity recaps to the assigned hotel's Director of Sales and VP of Sales.
Conduct forecasts with the General Manager, forecast group business weekly, and provide updates to the General Manager.
Conduct weekly funnel reviews with the sales team and General Manager.
Negotiate guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines; confirm agreements in writing and distribute documents to clients and affected hotel departments.
Tour hotel and banquet facilities and entertain qualified potential clients in accordance with company and property policies and procedures.
Accurately record bookings and cancellations.
Spend a majority of time outside the assigned hotel conducting sales calls and sales blitzes.
Provide administrative support to the Sales team and office as needed.
Meet with Operations and Food & Beverage staff as needed to review group resumes and banquet event orders.
Participate in local industry networking events as needed for the assigned hotel.
Respond promptly and courteously to guest requests, follow up to ensure satisfaction, and meet the company's four-hour response-time standard.
Meet with planners after events to discuss successes and deficiencies and seek future bookings.
Assist with Sales Manager and Coordinator training and onboarding when needed and available.
Maintain reliable attendance, punctuality, professional appearance, and appropriate attire.
Communicate effectively with team members and management and participate in team meetings.
Follow safety and emergency procedures, company standards, policies, compliance requirements, and assigned training.
Oversee and coordinate departmental activities and establish objectives and goals for the team.
Create policies, procedures, and manuals for direct reports; follow the DOS “How to start your Day” checklist.
Assign, monitor, and review work; evaluate direct reports' performance; recruit, interview, orient, and train team members.
Issue corrective action and make recommendations for termination; investigate and resolve concerns and complaints.
Create department work schedules; approve time records and time-off requests; submit payroll.
Assess risks and establish systems and procedures to protect organizational assets; ensure safety-regulation compliance.
Maintain the department budget and ensure accurate and efficient inventory management.
Perform other related duties and responsibilities as assigned.