Task Force General Manager-203500

Extended Stay America•Greenwood Village, CO

About The Position

The Task Force General Manager is deployed to perform special assignments or projects within a district or region. This role oversees and manages assigned hotel operations to support strong performance, continuous improvement in key performance indicators, profitability, guest satisfaction, and efficiency. The position provides interim General Manager coverage at Extended Stay Hotels and may also provide coverage for an acting District Manager. The role directs hotel staff and daily operations, supports sales and lead generation, and coaches property teams on company service standards and operating systems. It may assist with selecting and training General Managers, District Managers, and other key staff, and may lead regional initiatives such as recruitment, training compliance, and operations audits. The position requires 85–90% travel, including travel by air and automobile and periods away from home lasting several weeks.

Requirements

At least one year of property-level experience as a General Manager, Hotel Manager, or Assistant General Manager.
Strong to expert working knowledge of ESA systems, policies, and procedures.
Strong analytical skills and understanding of financial reporting procedures.
Must be in good standing and have strong performance reviews as a current General Manager or Assistant Manager.
Ability to organize multiple projects, prioritize tasks, and meet deadlines.
Functional knowledge of computers and software, including email, word processing, spreadsheets, and property management systems.
Ability to travel regularly by automobile and commercial air and to be away from home for several weeks; must be able to drive and fly.
Ability to read and comprehend detailed instructions and correspondence, write fluently in English, and present information effectively to guests, managers, and employees.
Ability to perform basic arithmetic and calculate rates, ratios, and percentages, and interpret bar graphs.
Ability to follow detailed written or oral instructions and solve problems involving a few variables in standardized situations.
Ability to meet the physical demands of the position, including regularly standing, walking, handling objects and controls, and communicating; occasionally climbing, balancing, stooping, kneeling, crouching, crawling, and lifting or moving up to 50 pounds.
Availability outside scheduled duty hours, which may interrupt sleep or personal time.

Nice To Haves

Bachelor’s degree in a related field such as business or hospitality.
Three to five years of property-level experience as a General Manager, Assistant General Manager, or in similar hotel work.

Responsibilities

Provide leadership and direction for a hotel when the General Manager or District Manager is absent, including sharing Manager On Duty responsibilities during off hours.
Perform daily management and sales duties to support optimum property operations.
Work with regional leadership, training and standards, and corporate teams to identify coaching and mentoring needs within the assigned territory.
Promote a strong guest and employee experience and coach property teams on the company’s customer-centric service culture.
Direct operations to maximize revenue and EBITDA flow-through.
Train and guide staff on operating systems, including Medallia, ADP payroll, Verian procurement, and ESU.
Monitor guest balances, direct bill receivables, vendor commission payments, and refund checks; explain and manage financial activity and reconcile financial accounts.
Manage labor standards and property expenses to support profitability.
Coordinate property sales and marketing activities with the local Sales, Revenue Management, and Operations teams.
Recruit, motivate, train, and manage employees, including personnel forms, evaluations, coaching, counseling, terminations, and payroll.
Perform duties across all aspects of hotel operations as needed.
Resolve guest issues in line with company goals and objectives.
Monitor monthly inventories of supplies and equipment and ensure purchases are within budget and made through approved vendors.
Communicate company policies and procedures to staff and serve as the first contact for guest and personnel issues.
Inspect and document property repairs and cleanliness with hotel management and maintenance staff, and ensure issues are addressed promptly.
Support management turnover to ensure a smooth transition.
Conduct internal audits and property reviews, investigate concerns as directed, and complete property assignments and projects on time.
Supervise property staff, which may include Assistant General Managers, Team Leads, and 10–15 line-level associates.
Carry out supervisory duties including interviewing, hiring, training, planning, assigning and directing work, performance appraisal, employee recognition and discipline, and addressing complaints and problems.

Benefits

Weekly pay
Competitive wages
Great working environment
Employee recognition programs
Medical insurance
Dental insurance
Vision insurance
Health care and dependent care flexible spending accounts
Employer-paid basic life and AD&D insurance
Employer-paid long-term disability
Optional employee-paid short-term disability, buy-up long-term disability, supplemental life insurance, and dependent life insurance
401(k) savings plan
Paid time off
Employee Assistance Program
Employee perks program offering discounts at major companies