Task Force General Manager

Lodging Dynamics•Provo, UT

22h

About The Position

The Task Force General Manager travels to various hotel locations, as assigned, to assist with the overall operation of each hotel. The role supervises department heads and supports hotel operations, guest services, staffing, budgeting, revenue management, cash controls, inventory, and compliance with company policies and applicable regulations. The position requires 100% travel. It includes management and supervisory responsibilities such as setting team objectives, assigning and reviewing work, evaluating performance, recruiting and interviewing, training, resolving concerns, and approving time records and time-off requests. The role also requires effective communication, sound judgment, customer service, problem-solving, and proficiency with Google platforms and spreadsheets. The physical demands include extended standing and walking, reaching, pushing, pulling, lifting, grasping, handling objects, repetitive hand and finger movements, speaking, hearing, and visual tasks at close and distant ranges. The description also lists sedentary work involving occasional exertion of up to 10 pounds.

Requirements

Bachelor’s degree from an accredited university or equivalent in a related field.
At least four years of experience in hotel management.
At least four years of supervisory experience in hotel management.
Ability to understand and follow oral and written directions and knowledge of correct business English and office practices.
Ability to communicate effectively, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Computer proficiency with Google platforms, including Gmail and Google Sheets.
Excellent customer-service skills.
Time-management, organizational, and multitasking skills.
Ability to take initiative and adapt to change and evolving work environments or customer requirements.
Ability to recognize emergency situations and take appropriate action.
Ability to establish and maintain cooperative working relationships and a positive, professional environment.
Ability to interpret and create spreadsheets.
Sound judgment and ability to work independently with minimal supervision.
Strong analytical and problem-solving skills.
Competence in public speaking.
Ability to perform well with frequent interruptions or distractions.
Intermediate math skills and cash-handling skills, including counting currency and making and counting back change.
Ability to work effectively in a culturally diverse environment and support diversity and inclusion.
Ability to meet the listed physical demands, including standing and walking for sustained periods or long distances, lifting and moving objects, repetitive hand movements, and visual and communication tasks.
Willingness and ability to travel 100%.

Nice To Haves

Hilton or Marriott brand experience.

Responsibilities

Travel to assigned hotel locations to assist with overall hotel operations.
Actively supervise department heads and conduct their performance appraisals where applicable.
Administer department payroll and approve time records and time-off requests.
Participate in departmental expense and labor budget preparation.
Schedule team members within budget guidelines to maintain adequate staffing and service expectations.
Promote attentiveness to guest needs and ensure special requests are fulfilled promptly, with team members taking ownership of issues.
Ensure proper delivery of guest services, including social hour, breakfast, dry-cleaning, mail delivery, shuttle, grocery shopping, Business Center, and wireless internet.
Resolve guest complaints with Guest Relations, including hotel concerns, billing, and chargeback inquiries.
Process and reconcile daily cash deposits; monitor guest-charge posting to minimize lost revenue.
Ensure Front Desk team members perform bucket checks each shift and monitor rate variances.
Coordinate reservations and group registration with the Sales Department.
Monitor suite availability and work with Sales on yield management to maximize suite revenue.
Maintain effective cash controls and ensure credit-card and check-cashing policies are followed.
Maintain efficient hotel Market operations and inventory controls.
Administer key-control procedures.
Maintain a professional appearance and wear appropriate uniform or attire.
Maintain open and effective communication with team members and management, and attend and participate in team meetings.
Follow safety and emergency procedures, company standards, policies, and applicable federal and state regulations; complete assigned training and compliance courses.
Establish team objectives and goals; assign, monitor, and review work and evaluate direct reports’ performance.
Recruit, interview, orient, and train team members; investigate and resolve concerns and complaints.
Manage human, financial, and physical resources and assess risks to protect organizational assets.
Perform other related duties and responsibilities as assigned.