Task Force General Manager-203500

ESA Management•Elmhurst, IL

18d

About The Position

Deployed to perform special tasks or projects within a district or region, the Task Force General Manager oversees hotel operations as interim coverage for a General Manager or acting District Manager. The role directs property staff and day-to-day operations to support profitability, guest satisfaction, efficiency, and company standards. It may also involve leading regional initiatives such as recruitment, training compliance, and hotel operations audits. The position requires 85–90% travel, including travel by air and automobile and periods away from home lasting several weeks. Off-duty availability may interrupt sleep or personal time. The Task Force General Manager provides interim leadership at assigned properties, supports management and associates through coaching and training, and works with regional and corporate teams to address operational opportunities. The role oversees financial, labor, sales, personnel, guest-service, purchasing, inventory, property-maintenance, and audit activities. The position may have interim responsibility for a hotel or district and its staff, including Assistant General Managers, Team Leads, and 10–15 line-level associates.

Requirements

At least one year of property-level experience as a General Manager, Hotel Manager, or Assistant General Manager.
Strong to expert working knowledge of ESA systems, policies, and procedures.
Strong analytical skills and understanding of financial reporting procedures.
Current General Managers or Assistant Managers must be in good standing and have strong performance reviews.
Ability to organize multiple projects, prioritize tasks, and meet deadlines.
Functional knowledge of computers and software, including email, word processing, spreadsheets, and property management systems.
Ability to drive an automobile and travel on commercial flights.
Ability to read and comprehend detailed instructions, correspondence, and memos; write fluently in English; and present information effectively in one-on-one and small-group settings.
Ability to perform basic arithmetic and calculate rates, ratios, and percentages and interpret bar graphs.
Ability to follow detailed written or oral instructions and address problems involving a few concrete variables in standardized situations.
Ability to meet the role’s physical demands, including standing, walking, handling objects or controls, reaching, occasional climbing, balancing, stooping, kneeling, crouching, or crawling, and occasionally lifting or moving up to 50 pounds.
Availability outside scheduled work time, which may interrupt sleep or personal time.

Nice To Haves

Bachelor’s degree in business, hospitality, or a related field.
Three to five years of property-level experience as a General Manager, Assistant General Manager, or in similar hotel work.

Responsibilities

Provide leadership and direction at a hotel when the General Manager or District Manager is absent, including sharing Manager On Duty responsibilities during off hours.
Perform daily management and sales duties to support optimal property operations in the absence of the regular AGM or GM.
Work with regional leadership, training and standards, and corporate teams to identify coaching and mentoring opportunities and help achieve targets.
Promote a strong guest and employee experience and coach property management and associates on the company’s customer-centric service culture.
Provide direction to maximize revenue and EBITDA flow-through.
Train and guide staff in operational systems, including Medallia, ADP payroll, Verian procurement, and ESU.
Monitor guest balances, direct-bill receivables, vendor commission payments, and refund checks; manage and reconcile financial activities and accounts.
Manage labor standards and property-level expenses to support profitability.
Coordinate property sales and marketing activities with the local Sales, Revenue Management, and Operations teams.
Motivate, recruit, and train employees in accordance with company standards.
Manage personnel processes, including hiring, performance evaluations, coaching and counseling, terminations, and payroll.
Perform duties across all aspects of hotel operations as needed.
Resolve guest issues in accordance with company goals and objectives.
Participate in and monitor monthly inventories of supplies and equipment; ensure purchases are within budget and made through approved vendors.
Communicate company policies and procedures to staff and serve as the first contact for guest and personnel issues.
Inspect and document property repairs and cleanliness with property management and maintenance staff, ensuring issues are addressed promptly.
Assist with management transitions to support smooth handovers.
Conduct internal audits and property reviews as needed and investigate areas of concern as directed by regional leadership or hotel support center departments.
Complete property assignments and projects on time.
Interview, hire, train, plan, report, assign, and direct work; complete property management reporting; appraise performance; reward and discipline employees; and address complaints and resolve problems.
Travel by air and automobile, including being away from home for periods of several weeks.