Targeted Case Manager
About The Position
The iHOPE Targeted Case Manager provides case management services to individuals in an assigned program serving people with severe mental illness (SMI), substance use disorders (SUD), and/or serious emotional disturbance (SED). The role focuses on acquiring resources, connecting participants with services, coordinating physical and mental health care, and monitoring participants’ changing needs. Services are provided in the clinic and community, including homes, schools, courts, and DCBS settings. The position requires using a personal vehicle to transport individuals to and from community settings of their choice, maintaining current vehicle insurance and a driver’s license, and traveling across regional sites when needed. The employee is expected to provide billable targeted case management services to 23–25 clients per month, or as appropriate to the program; keep timely service documentation; attend scheduled individual and group supervision; and maintain confidentiality and regulatory and ethical standards. Performance is evaluated based on client outcomes, documentation compliance, and alignment with organizational goals. Employees are expected to demonstrate the organization’s core values of integrity, teamwork, trust and respect, care and compassion, and ownership and accountability.
Requirements
- Bachelor of Arts or Science degree in a behavioral science field, including fields such as Psychology, Sociology, Social Work, Family Studies, Human Services, Counseling, Nursing, Behavioral Analysis, Public Health, Special Education, Gerontology, Recreational Therapy, Education, Occupational Therapy, Physical Therapy, Speech-Language Pathology, Rehabilitation Counseling, or Faith-Based Education.
- One year of post-graduate experience working with individuals with mental health conditions, substance use disorders, or serious emotional disabilities; a master’s degree in one of the listed behavioral science disciplines may substitute for the experience in accordance with state regulations.
- Reliable transportation, a current driver’s license, and auto insurance; ability to transport clients.
- Strong written and verbal communication skills.
- Ability to maintain confidentiality and adhere to regulatory and ethical standards.
- Ability to travel across regional sites when needed.
- Ability to sit for extended periods for meetings, documentation, and clinic services.
- Ability to stand, walk, bend, and move within clinic and community settings.
Responsibilities
- Assess client and family strengths and needs.
- Connect clients and/or families with appropriate community resources.
- Assist clients and families with advocacy efforts involving other community services.
- Maintain appropriate contact with clients and/or families, including at least four contacts per month, of which at least two are face-to-face.
- Collaborate with Lifeskills staff and external providers to support clients’ recovery from mental illness and/or substance use.
- Ensure client choice and access to community resources.
- Provide services in clinic and community settings, including homes, schools, courts, and DCBS settings.
- Help individuals engage in activities that provide opportunities to develop meaningful roles in their communities.
- Use a personal vehicle to transport individuals to and from community settings of their choice.
- Conduct oneself morally and ethically and serve as a positive role model.
- Provide billable targeted case management services to 23–25 clients per month, or as appropriate to the program.
- Fill in for other staff during their absences when assigned by a supervisor.
- Attend individual and group supervision as scheduled.
- Complete timely documentation of services provided.
- Perform other duties as assigned or required.
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What This Job Offers
Job Type
Full-time
