Targeted Case Manager

WESTMORELAND CASEMANAGEMENT AND SUPPORTS INC•Hempfield Township, PA

9d•$22 - $0•Onsite

About The Position

This full-time, non-exempt position assesses client functioning and develops, prepares, and implements comprehensive Targeted Case Management Service Plans. The role serves children, transitional-age clients, and adults, from age 3 through senior age, with a focus on human and social service needs related to social determinants of health, including housing and vocational and educational goals. The case manager monitors services, develops resources, links clients to services, provides crisis intervention and advocacy, and works as part of an interdisciplinary team. Work assignments, goals, and priorities are discussed at bi-weekly planning meetings. The role maintains accurate and timely case records and other paperwork and must comply with applicable WCSI, county, state, and federal rules and policies. Daily work takes place in an unstructured environment. The primary schedule is Monday through Friday, 8:30 a.m. to 4:30 p.m., with a 30-minute lunch (37.5 hours per week), unless otherwise agreed. Schedule flexibility is required for non-traditional hours, including evenings and weekends, an after-hours on-call rotation, outreach events, and other WCSI activities. The position requires use of the employee’s personal vehicle for travel to and from work appointments; clients may not be transported in personal vehicles, and agency vehicles are available for that purpose. The case manager conducts needs assessments using the Environmental Matrix, Strength Based Assessment, interviews, and reviews of clinical and social information. They create strength-oriented, measurable service-plan goals, conduct documented progress reviews, and provide face-to-face contact according to program requirements and client needs. The role responds to urgent client needs during work hours and participates in a rotation providing 24-hour access for urgent responses. It coordinates with supervisors, county crisis teams, and emergency services when needed, while exploring alternatives to hospitalization. The position monitors and coordinates client services through case reviews, meetings with families and relevant parties, and participation in interdisciplinary and psychiatric treatment team meetings. It helps clients identify, access, and coordinate natural supports, community resources, and social services; maintains a current community-resource directory; and advocates for client needs by providing information, removing barriers, creating options, and resolving problems. The case manager documents client and collateral contacts, reviews records for regulatory compliance, prepares for county and state audits, completes paperwork, meets monthly performance standards and productivity benchmarks, and promotes client-centered care. The role also participates in at least two community outreach events or WCSI activities annually and represents the organization in collaboration with community members and partners. Qualifications include a bachelor’s degree in a social-services-related field; previous case-management experience is preferred. Alternative qualification pathways are an associate degree in Human Service/Social Science plus two years of direct contact with behavioral-health clients and two years as a WCSI TCM Level 1, or a high school diploma plus 12 semester credits in specified social-science fields, two years of direct contact with mental-health clients, and two years as a WCSI TCM Level 1. Candidates need strong interpersonal, oral, and written communication skills and a valid Pennsylvania driver’s license, proof of valid auto insurance, and Act 34, Act 33, and FBI clearances. Monthly screenings of the PA Medicheck List, LEIE, and SAM are required. Random drug screening is also required. The position involves regular driving, sitting, standing, walking, bending, lifting objects up to 10 pounds, and use of common office equipment. Work may occur in clients’ homes, community centers, places of worship, treatment centers, and other community settings, with exposure to outside weather conditions.

Requirements

Bachelor’s degree in a social-services-related field; previous case-management experience is preferred.
Alternatively, an associate degree in Human Service/Social Science, two years of experience in direct contact with behavioral-health clients, and two years as a TCM Level 1 at WCSI.
Alternatively, a high school diploma, 12 semester credits in sociology, social welfare, psychology, gerontology, or another social-science field, two years of experience in direct contact with mental-health clients, and two years as a TCM Level 1 at WCSI.
Strong interpersonal skills and effective oral and written communication skills.
Valid Pennsylvania driver’s license and proof of valid auto insurance.
Act 34 criminal record clearance, Act 33 child abuse clearance, and FBI clearance.
Availability to use a personal vehicle for travel to and from work appointments; transporting clients in a personal vehicle is not permitted.
Availability for non-traditional hours, including evenings and weekends, an after-hours on-call rotation, outreach events, and schedule adjustments as needed.
Ability to work in an unstructured environment and respond to urgent or emergency situations requiring substantial problem-solving and potentially immediate action.
Ability to operate a motor vehicle and regularly sit, stand, walk, bend, and lift objects up to 10 pounds.
Ability to use a computer, phone, fax, copier, and other essential office equipment.
Compliance with monthly PA Medicheck List, LEIE, and SAM screenings and WCSI random drug-screening requirements.
Ability to meet applicable WCSI, county, state, and federal requirements and service standards.

Nice To Haves

Previous case-management experience.

Responsibilities

Assess client needs using the Environmental Matrix, Strength Based Assessment, interviews, and clinical and social information.
Develop, prepare, implement, and periodically evaluate comprehensive, strength-oriented Targeted Case Management Service Plans with measurable short- and long-term goals.
Provide face-to-face client contact according to program requirements and client-related scheduling needs.
Respond to urgent client needs during work hours and participate in a rotating system providing 24-hour access for urgent response.
Evaluate crisis situations and coordinate with supervisors, the county crisis team, and emergency services to arrange urgent psychiatric care when needed, while exploring alternatives to hospitalization.
Monitor services received by clients through case reviews, meetings with families and relevant providers and other parties, and TCM team meetings.
Participate in interdisciplinary and psychiatric treatment team meetings as required.
Help clients use natural supports and social services; investigate resources, maintain a current community-resource directory, and assist with resource identification, linkage, access, and coordination.
Advocate for clients by providing information, removing barriers, creating options, and resolving problems with natural, community, generic, and specialized services.
Maintain accurate TCM records and document client and collateral contacts and other client activity.
Review charts for regulatory compliance and prepare for annual county and state record audits.
Complete paperwork and program materials efficiently, meet monthly performance standards, and ensure services align with WCSI standards and productivity benchmarks.
Promote high-quality, client-centered care while monitoring service delivery.
Participate in at least two outreach events and/or WCSI activities annually and represent the organization while building relationships with community partners.
Maintain compliance with applicable WCSI, county, state, and federal guidelines, regulations, policies, and laws.