Targeted Case Manager

Isaiah House Inc • Danville, KY

3d

About The Position

Isaiah House is seeking a compassionate and dedicated Targeted Case Manager (TCM) to support clients throughout their recovery journey by connecting them with services and resources. The TCM coordinates case management across the continuum of care, including assessing client needs, developing individualized service plans, coordinating resources, monitoring progress, and evaluating outcomes. The position works with clients, treatment teams, community providers, and other resources to address barriers and promote stability, independence, and long-term success. The ideal candidate is organized, resourceful, and passionate about helping people navigate health and human services. Case management certification is a plus.

The schedule is Monday through Friday, 8:00 AM–4:30 PM, with occasional overtime as needed based on client and operational needs. Employment is contingent upon successful completion of required pre-employment requirements, including drug screening, a background check, and Form I-9 employment eligibility verification.

Requirements

• Bachelor’s degree in a related behavioral health, social services, or healthcare field.
• At least one year of post-graduate professional experience.
• Previous professional experience in case management, behavioral health, mental health, healthcare, social services, nursing, or a related field is preferred.
• Strong understanding of case management principles, care coordination, community resources, and healthcare service delivery.
• Excellent verbal and written communication skills and the ability to communicate effectively with clients, families, treatment teams, and community providers.
• Strong organizational and time-management skills, including the ability to prioritize responsibilities, manage a caseload, and meet deadlines.
• Effective problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.
• Compassionate, client-focused approach and ability to work collaboratively as part of a multidisciplinary team.
• Ability to maintain professionalism, appropriate boundaries, and confidentiality when working with clients and sensitive information.
• Current license, certification, or registration, if required for the position.

Nice To Haves

• Case management certification.
• Knowledge of Medicaid requirements, reimbursement processes, and behavioral health services.

Responsibilities

• Manage assigned caseloads by assessing client needs, developing individualized service plans, monitoring progress, and determining appropriate case closure.
• Assist clients in identifying and achieving goals that support recovery, wellness, stability, independence, and self-sufficiency.
• Coordinate client care, including referrals, community resources, appointments, and communication among service providers.
• Advocate for clients and help them understand available services, resources, and treatment options so they can make informed decisions about their continued recovery and care.
• Establish and maintain effective working relationships with clinical staff, medical providers, community agencies, and other members of clients’ care teams.
• Communicate consistently with clients to monitor progress, identify barriers, address changing needs, and provide ongoing support.
• Connect clients with appropriate healthcare, housing, transportation, employment, benefits, educational, and community resources based on their individualized needs.
• Maintain accurate, timely, and complete case documentation, service plans, progress notes, required forms, and reports in accordance with organizational and regulatory requirements.
• Monitor the effectiveness of services and interventions and make appropriate adjustments to support positive client outcomes.
• Maintain client confidentiality and comply with applicable privacy, documentation, and professional standards.
• Follow organizational policies, procedures, protocols, and applicable federal, state, and regulatory requirements.
• Perform other duties as assigned to support clients and the mission of Isaiah House.

What This Job Offers

• Job Type: Full-time