Targeted Case Manager - CCBHC

Horizon Career • Lockport, NY

8d • Onsite

About The Position

The Targeted Case Manager supports patients with behavioral health needs by assessing social determinants of health, helping them access care, and connecting them with community resources and services. The role includes outreach by phone, telehealth, and in-person visits, as well as transitional follow-up for individuals moving from inpatient, emergency room, or residential treatment settings to appropriate providers. The Case Manager works with patients to address gaps in care and achieve health goals, using information from electronic health records and regional health information networks.

The position is based at 637 Davison Road in Lockport, New York. The schedule is Monday through Thursday, 8:00 a.m. to 5:15 p.m., and Friday, 8:00 a.m. to 1:00 p.m. The pay range is $20.00–$24.00; starting pay may depend on experience and education, and compensation is evaluated annually. The role may qualify for a sign-on bonus of up to $1,500 for a commitment to work at designated Horizon Certified Behavioral Health Clinics for at least one year. Changes to scheduled hours or work location may affect bonus eligibility.

Requirements

• Bachelor’s degree and 6 months of relevant experience in a patient-facing behavioral health setting; OR an associate degree and 1 year of relevant experience in a patient-facing behavioral health setting; OR a high school diploma or equivalent and 2 years of relevant experience in a patient-facing behavioral health setting.
• Computer navigation skills and proficiency in Microsoft Office.
• Familiarity with reporting and entry-level data analytics.

Nice To Haves

• Experience working with Electronic Health Record (EHR) systems.
• Willingness to learn new software applications.

Responsibilities

• Complete Social Determinants of Health (SDOH) assessments for patients.
• Participate in the Open Access process to help patients obtain rapid access to care.
• Support patients through outreach calls, telehealth, and face-to-face visits to identify barriers and connect them with community resources and services.
• Provide transitional care and follow-up outreach to connect patients leaving inpatient, emergency room, or residential treatment settings with appropriate providers.
• Connect individuals with medical, social, legal, housing, and other supportive services.
• Help patients address gaps in care and achieve health goals.
• Retrieve and use clinical and non-clinical data from internal Electronic Health Record (EHR) systems and regional health information networks.
• Build supportive relationships with individuals who have behavioral health disorders and their families, respecting diverse ethnic, cultural, and socioeconomic backgrounds.
• Learn and follow Horizon Health Services policies and procedures, including privacy and confidentiality regulations.

Benefits

• 401(k) and profit-sharing programs.
• Monthly student loan assistance; after one year, employees will have received an extra $600 toward student loans.
• A 10% tuition discount through Capella University for employees and eligible family members, including spouses and children up to age 30.
• Paid time off and paid holidays.
• Potential sign-on bonus of up to $1,500, subject to a one-year work commitment at designated CCBHC locations and other eligibility conditions.

What This Job Offers

• Job Type: Full-time