Targeted Case Manager - CCBHC

Horizon Health Services • City of Lockport, NY

8d • $20 - $24 • Onsite

About The Position

Horizon is hiring a Targeted Case Manager to support patients with behavioral health disorders by assessing their needs, helping them access care, and connecting them with community resources and services. The position works in Horizon’s Certified Community Behavioral Health Clinic (CCBHC) setting and involves outreach by phone, telehealth, and in-person visits, including support during transitions from inpatient, emergency room, and residential treatment settings. The role is based at 637 Davison Road, Lockport, New York. Scheduled hours are Monday through Thursday, 8:00 a.m.–5:15 p.m., and Friday, 8:00 a.m.–1:00 p.m. The stated pay range is $20.00–$24.00; starting pay may depend on experience and education.

Requirements

• One of the following education and experience combinations is required: a bachelor’s degree and six months of relevant experience; an associate degree and one year of relevant experience; or a high school diploma or equivalent and two years of relevant experience.
• Relevant experience means previous patient-facing work in a behavioral health setting.
• Computer navigation skills and proficiency in Microsoft Office.
• Familiarity with reporting and entry-level data analytics.

Nice To Haves

• Experience working with Electronic Health Record (EHR) systems.
• Willingness to learn new software applications.

Responsibilities

• Complete Social Determinants of Health (SDOH) assessments for patients.
• Participate in the Open Access process to help patients obtain rapid access to care.
• Provide support through outreach calls, telehealth, and face-to-face visits to identify barriers and connect patients with community resources and services.
• Provide transitional care, including outreach to connect people leaving inpatient, emergency room, or residential treatment settings with appropriate providers.
• Connect individuals with medical, social, legal, housing, and other supportive services.
• Help patients address gaps in care and achieve health goals.
• Retrieve and use clinical and non-clinical data from internal EHR systems and regional health information networks.
• Build supportive relationships with individuals with behavioral health disorders and their families, respecting diverse ethnic, cultural, and socioeconomic backgrounds.
• Learn and follow Horizon Health Services policies and procedures, including privacy and confidentiality regulations.

Benefits

• 401(k) and profit-sharing programs.
• Monthly student loan assistance; the posting states that after one year, employees will have been able to pay off an extra $600.
• A 10% tuition discount through Capella University for employees and eligible family members, including spouses and children up to age 30.
• Paid time off and paid holidays.
• Eligibility for a sign-on bonus of up to $1,500 for a commitment to work at designated Horizon CCBHC locations for at least one year; changes in scheduled hours or work location may affect eligibility.
• Training and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED