Tap Wall Guide

OAK & STONE•Dallas, TX

About The Position

Oak and Stone Tap Wall Guides provide genuine hospitality and help guests have the best possible draft craft beer experience. This sales-focused position involves welcoming and assisting guests, helping them use the self-pour system and choose beers, and supporting servers and bartenders with the tap wall. Guides also maintain the tap wall and beer-related equipment and prepare growlers for to-go sales. Compensation includes an hourly pay rate and a sales-based incentive.

Requirements

Passion for genuine hospitality and spreading joy by talking with and assisting guests.
Outgoing, engaging, and motivated approach to helping guests.
Passion for great craft beer.
Excellent hospitality skills.
Ability to multitask and maintain a smile under pressure.

Responsibilities

Enthusiastically greet guests as they enter or approach the tap wall.
Visit with guests and assist with starting tap wall tabs immediately upon arrival when they are on a wait.
Visit with guests and assist with starting tap wall tabs immediately after they are seated at a table.
Assist guests with proper use of the self-pour system.
Assist guests in selecting a beer.
Help servers and bartenders explain the tap wall and its benefits and start tap wall tabs for guests.
Change kegs and update electronic systems displaying beer selections.
Clean and care for the tap wall, glassware, and beer cooler.
Fill growlers for to-go beer sales.
Perform other duties as assigned by management.