Tap Wall Guide

OAK & STONE•Estero, FL

About The Position

Oak and Stone Tap Wall Guides provide genuine hospitality and help guests have a positive draft craft beer experience. This sales-focused role involves welcoming and assisting guests, helping them use the self-pour system and choose beer, and supporting servers and bartenders with tap wall tabs and explanations. The role also includes changing kegs, updating electronic beer-selection systems, caring for the tap wall and related equipment, and filling growlers for to-go sales. Compensation includes hourly pay and a sales-based incentive.

Requirements

Passion for genuine hospitality and spreading joy.
Outgoing, engaging, and motivated to assist guests.
Passion for great craft beer.
Excellent hospitality skills.
Ability to multitask and maintain a smile while under pressure.

Responsibilities

Enthusiastically greet guests as they enter or approach the tap wall.
Visit with guests and help start tap wall tabs immediately upon arrival when they are on a wait.
Visit with guests and help start tap wall tabs immediately after they are seated at a table.
Assist guests with proper use of the self-pour system.
Assist guests in selecting a beer.
Help servers and bartenders explain the tap wall and its benefits and start tap wall tabs for guests.
Change kegs and update electronic systems displaying beer selections.
Clean and care for the tap wall, glassware, and beer cooler.
Fill growlers for to-go beer sales.
Perform other duties as assigned by management.