Talent Development Specialist

Equus•Anaheim, CA

21h•$22 - $26

About The Position

The Talent Development Specialist counsels and assists program customers with job search strategies, career advisement, training issues, barriers to employment, professional goal setting, and career planning. The specialist identifies outside resources, programs, and services when needed, and advises, monitors, and tracks customer participation to help them make the most of program opportunities. The role manages day-to-day customer relationships, responds promptly to concerns with action plans, documents findings through clear and timely case notes, provides motivational support during job searches, identifies training needs, and facilitates job-readiness and job-search workshops. The specialist applies the Case Management Model, re-engages customers after training, supports employment placement, and documents customer success stories. The specialist maintains knowledge of occupations and career paths, reviews resumes and other eligibility documentation, and keeps accurate records and correspondence in accordance with program standards. The role also creates and maintains Career Advisement policies and procedures, helps train team members, works under the Career Advisor Coordinator’s direction on daily operations and special projects, prepares and edits documents, maintains filing systems, and performs other duties as assigned by the Program Director.

Requirements

Bachelor of Arts or Bachelor of Science in psychology, marketing, business, human resources, or a related field.
Two or more years of relevant work experience.
Experience working with career-counseling consumers in a high-volume environment, particularly in human services or workforce development, or an equivalent combination.
Strong communication, organization, computer, and publishing skills, with the ability to communicate clearly and concisely.
Ability to relate well to individuals and motivate them.
Experience presenting workshops and working with individuals who have one or more barriers to employment.
Knowledge of job-search strategies, resources, and action plans.
Ability to follow instructions well.
Adaptability, flexibility, and ability to learn quickly.
Creativity and ability to meet deadlines.
Ability to work under pressure, be goal-oriented, and work effectively within a team.
Demonstrated customer-service skills.
Computer skills, including experience with word-processing and spreadsheet software applications.
Ability to work first shift and overtime if required.
Ability to travel when necessary.

Nice To Haves

Bilingual Spanish preferred.
A referral network with community human-service agencies and ability to provide intervention services as needed.
Familiarity with the communities served, including knowledge and understanding of local needs and resources.

Responsibilities

Counsel and assist customers with job search strategies, career advisement, training issues, employment barriers, goal setting, and career planning.
Identify outside resources, programs, and services for customers when needed.
Advise, monitor, and track customer participation to help customers maximize program opportunities.
Manage day-to-day customer relationships and promptly address concerns with an action plan.
Document customer findings in clear, concise, and timely case notes.
Maintain knowledge of occupations and career paths to support assessment, placement, processing, and selection of appropriate services.
Provide motivational support to customers during the job search process.
Identify training needs and ensure appropriate training.
Facilitate job-readiness and job-search workshops.
Re-engage customers after training and help customers find employment.
Apply the Case Management Model guidelines and standards to support participant needs.
Document customer success stories internally and externally.
Analyze and critique resumes and required documentation for effective customer eligibility processing.
Maintain accurate and complete records and correspondence according to program and customer standards.
Create and maintain Career Advisement policies and procedures, and assist in training team members on those guidelines.
Work under the Career Advisor Coordinator’s direction to complete tasks, sustain daily operations, and support special projects.
Assist program team members as necessary.
Prepare word-processing documents, including charts and tables; proofread and edit correspondence, memoranda, proposals, reports, and other requested documents.
Maintain filing systems and perform other relevant duties as assigned by the Program Director.
Travel when necessary.