Talent Development Specialist
About The Position
The Talent Development Specialist builds professional one-on-one relationships with clients to address challenges that hinder obtaining and retaining employment. The role provides assessments, individualized attention, coordination, case management, and follow-up, while maintaining accurate documentation and organized client records. It also supports clients with referrals, participation and attendance, and post-placement follow-up as required by the funding contract. The position manages job-preparation workshops, ensuring their curriculum is business-driven and presentations are high quality, with clear next steps and tangible outcomes. In collaboration with the business services team, the specialist identifies available jobs, their qualifications, and workshops or training that can prepare jobseekers. The role also supports compliance, operations, process improvement, training, capacity building, and professional development, and may perform other related duties.
Requirements
- Two years of experience in career advisement and development, workshop facilitation, workforce curriculum development, public speaking, and content development.
- Working knowledge of Microsoft Office and Google Docs.
- Ability to prioritize tasks and document visits and contacts.
- Demonstrated telephone, computer, written communication, and verbal communication skills.
- Strong leadership skills and demonstrated ability to thrive with multiple stakeholders, frequent change, and diverse objectives.
- Professional understanding of a wide range of occupations and career paths; healthcare knowledge is especially relevant.
- Bachelor’s degree from an accredited college or university in education, social services, healthcare, and/or communications.
- Customer service experience.
- Ability to maintain flexibility as contract or contractor needs require.
Responsibilities
- Build professional one-on-one working relationships with clients to help address barriers to obtaining and retaining employment, including through assessment, individualized attention, and coordination.
- Provide consistent and comprehensive case management and follow-up.
- Ensure required documentation is completed and received, including documentation for eligibility and participation.
- Maintain an organized client database and detailed records of client contacts and activities.
- Ensure participants follow through with planned activities outlined in the funding agency contract.
- Assess participants’ work needs and provide referrals to appropriate community or social service agencies when needed.
- Record participant contacts and activities in case notes and complete post-placement contacts as required by the contract.
- Develop solutions to participant attendance problems.
- Manage job-preparation workshops to ensure business-driven curriculum, high-quality presentation, satisfactory participation, clear next steps, and tangible outputs.
- Collaborate with the business services team to identify available jobs, required qualifications, and suitable workshops or training for jobseekers.
- Participate in training, capacity building, and professional development activities.
- Work with leadership to identify operational challenges and design and implement process improvements.
- Provide operational support and coverage as needed.
- Support operations in meeting compliance-driven standards.
- Perform other tasks and duties reasonably related to the role.
Benefits
- Extensive learning opportunities
- Networking programs
