Customer Solutions Facilitator - Dallas

Equus•Garland, TX

About The Position

The Talent Development Facilitator delivers work-readiness interventions designed to improve program participants’ soft and hard skills. The effectiveness of the interventions is measured by improvement in students’ job-readiness scores. The facilitator works with participants from varied cultural, language, educational, and economic backgrounds in a classroom setting, and provides instruction, workshops, follow-up, and support to help participants become ready for work.

Requirements

Related bachelor’s degree from an accredited university or college, or equivalent work experience.
Excellent verbal and written communication skills.
Demonstrated customer service skills.
Familiarity with the communities served and knowledge and understanding of local needs and resources.
Demonstrated knowledge of labor market trends.
Public speaking experience.
Demonstrated computer skills, including experience using Microsoft Office software programs.

Responsibilities

Deliver work-readiness interventions that improve participants’ soft and hard skills and job-readiness scores.
Coordinate individual instruction in an orderly and professional manner.
Deliver workshops and provide staff with a pipeline of work-ready customers.
Introduce Company tools and other resources in the classroom, including Resume-Pro, Company Academy, General Education Diploma Academy, Money-Skill, and Project Chief Executive Officer.
Ensure participants complete and submit assignments as scheduled.
Conduct follow-up outreach to students who are not engaged in classroom activities and document outreach in program issues systems.
Maintain student assessments in files and the student database.
Work effectively with teams, business customers, and other staff.
Communicate effectively, both orally and in writing.
Perform additional duties as assigned.