Customer Solutions Facilitator - Dallas

Equus • Grand Prairie, TX

5h

About The Position

The Talent Development Facilitator delivers work-readiness interventions to improve program participants’ soft and hard skills. The effectiveness of these interventions is measured by improvements in students’ job-readiness scores. The role works with participants from varied cultural, language, educational, and economic backgrounds in classroom settings, coordinates individual instruction, and helps prepare participants for connection with staff and employment services.

Requirements

• Related bachelor’s degree from an accredited university or college, or equivalent work experience.
• Excellent verbal and written communication skills.
• Demonstrated customer service skills.
• Familiarity with the communities served and knowledge of local needs and resources.
• Demonstrated knowledge of labor market trends.
• Public speaking experience.
• Demonstrated computer skills, including experience using Microsoft Office software.

Responsibilities

• Deliver work-readiness interventions that improve participants’ soft and hard skills and job-readiness scores.
• Work effectively with people from varied cultural, language, educational, and economic backgrounds in a classroom setting.
• Coordinate individual instruction in an orderly and professional manner.
• Deliver a pipeline of work-ready customers to staff through workshops.
• Introduce Company and other classroom tools, including Resume-Pro, Company Academy, General Education Diploma Academy, Money-Skill, and Project Chief Executive Officer.
• Ensure participants complete and submit assignments on schedule.
• Conduct follow-up outreach to students who are not engaged in classroom activities and document outreach in program issue systems.
• Maintain student assessments in files and the student database.
• Work effectively with teams, business customers, and other staff.
• Communicate effectively orally and in writing.
• Perform additional duties as assigned.

Benefits

• Extensive learning opportunities
• Networking programs

What This Job Offers

• Job Type: Full-time