Customer Solutions Facilitator - Dallas

Equus • Pleasant Grove, TX

6h

About The Position

The Talent Development Facilitator delivers work-readiness interventions to improve program participants’ soft and hard skills. The effectiveness of these interventions is measured by improvements in students’ job-readiness scores. The facilitator works with participants from a variety of cultural, language, educational, and economic backgrounds, coordinates classroom instruction, supports assignment completion, and maintains participant records and follow-up documentation. The role also introduces participants to company and other learning tools and works collaboratively with staff and business customers.

Requirements

• Related bachelor’s degree from an accredited university or college, or equivalent work experience.
• Excellent verbal and written communication skills.
• Demonstrated customer service skills.
• Familiarity with the communities served, including knowledge and understanding of local needs and resources.
• Demonstrated knowledge of labor market trends.
• Public speaking experience.
• Demonstrated computer skills, including experience using Microsoft Office software.

Responsibilities

• Work with people from a variety of cultural, language, educational, and economic backgrounds in a classroom setting.
• Coordinate individual instruction in an orderly and professional manner.
• Improve students’ job-readiness scores through workshops and deliver a pipeline of work-ready customers to staff.
• Introduce company and other tools in the classroom, including Resume-Pro, Company Academy, General Education Diploma Academy, Money-Skill, and Project Chief Executive Officer.
• Ensure participants complete and submit assignments on schedule.
• Conduct follow-up outreach to students who are not engaged in classroom activities and document outreach in program issue systems.
• Maintain student assessments in files and the student database.
• Work effectively with teams, business customers, and other staff.
• Communicate effectively verbally and in writing.
• Perform additional duties as assigned.

Benefits

• Extensive learning opportunities
• Networking programs

What This Job Offers

• Job Type: Full-time