Customer Solutions Facilitator - Dallas

Equus•Irving, TX

About The Position

The Talent Development Facilitator delivers work-readiness interventions to improve program participants’ soft and hard skills. Intervention effectiveness is measured by improvements in the job-readiness scores of students receiving services. The role works with participants from varied cultural, linguistic, educational, and economic backgrounds in classroom settings, and helps prepare work-ready participants for staff and business customers.

Requirements

Related bachelor’s degree from an accredited university or college, or equivalent work experience.
Excellent verbal and written communication skills.
Demonstrated customer service skills.
Familiarity with the communities served, including knowledge and understanding of local needs and resources.
Demonstrated knowledge of labor market trends.
Public speaking experience.
Demonstrated computer skills, including experience with Microsoft Office software programs.

Responsibilities

Work with people of varied cultures, languages, educational backgrounds, and economic backgrounds in a classroom setting.
Coordinate individual instruction in an orderly and professional manner.
Improve students’ job-readiness scores through workshops and deliver a pipeline of work-ready customers to staff.
Introduce Company and other tools in the classroom, including Resume-Pro, Company Academy, General Education Diploma Academy, Money-Skill, and Project Chief Executive Officer.
Ensure participants complete and submit assignments on schedule.
Conduct follow-up outreach to students who are not engaged in classroom activities and document those efforts in program issues systems.
Maintain student assessments in files and the student database.
Work effectively with teams, business customers, and other staff.
Communicate effectively orally and in writing.
Perform additional duties as assigned.