Customer Solutions Facilitator - Dallas

Equus • Midland, TX

6h

About The Position

The Talent Development Facilitator delivers work-readiness interventions designed to improve program participants’ soft and hard skills. Success is measured by improvements in the job-readiness scores of students receiving services. The facilitator works with participants from varied cultural, language, educational, and economic backgrounds in a classroom setting, coordinates individual instruction, and helps participants complete scheduled assignments. The role also introduces participants to company and other educational and career-development tools, maintains student assessments and records, and conducts outreach to students who are not participating in classroom activities.

Requirements

• Related bachelor’s degree from an accredited university or college, or equivalent work experience.
• Excellent verbal and written communication skills.
• Demonstrated customer service skills.
• Familiarity with the communities served, including knowledge and understanding of local needs and resources.
• Demonstrated knowledge of labor market trends.
• Public speaking experience.
• Demonstrated computer skills, including experience using Microsoft Office software.

Responsibilities

• Deliver work-readiness interventions to improve participants’ soft and hard skills and job-readiness scores.
• Work with people from varied cultural, language, educational, and economic backgrounds in a classroom setting.
• Coordinate individual instruction in an orderly and professional manner.
• Deliver a pipeline of work-ready customers to staff through workshops.
• Introduce company and other tools in the classroom, including Resume-Pro, Company Academy, General Education Diploma Academy, Money-Skill, and Project Chief Executive Officer.
• Ensure participants complete and submit assignments on schedule.
• Conduct follow-up outreach to students who are not engaged in classroom activities and document efforts in program issue systems.
• Maintain student assessments in files and the student database.
• Work effectively with teams, business customers, and other staff.
• Communicate effectively orally and in writing.
• Perform additional duties as assigned.

Benefits

• Extensive learning opportunities
• Networking programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level