Customer Solutions Facilitator - Dallas

Equus • Greenville, TX

7h

About The Position

The Talent Development Facilitator delivers work-readiness interventions designed to improve program participants’ soft and hard skills. The effectiveness of these interventions is measured by improvements in students’ job-readiness scores. The facilitator works with participants from varied cultural, language, educational, and economic backgrounds in a classroom setting, coordinates individual instruction, and helps prepare work-ready participants for staff and business customers.

The role introduces participants to Company and other classroom tools, supports completion and submission of assignments, follows up with students who are not participating, and maintains assessment records in files and the student database. The facilitator also collaborates with teams, business customers, and other staff, and performs additional duties as assigned.

Requirements

• Related bachelor’s degree from an accredited university or college, or equivalent work experience.
• Excellent verbal and written communication skills.
• Demonstrated customer service skills.
• Familiarity with the communities served, including knowledge and understanding of local needs and resources.
• Demonstrated knowledge of labor market trends.
• Public speaking experience.
• Demonstrated computer skills, including experience using Microsoft Office software programs.

Responsibilities

• Work with people from varied cultures, languages, educational backgrounds, and economic backgrounds in a classroom setting.
• Coordinate individual instruction in an orderly and professional manner.
• Improve students’ job-readiness scores through workshops and provide staff with a pipeline of work-ready customers.
• Introduce Company and other tools in the classroom, including Resume-Pro, Company Academy, General Education Diploma Academy, Money-Skill, and Project Chief Executive Officer.
• Ensure participants complete and submit assignments on schedule.
• Conduct follow-up outreach to students who are not engaged in classroom activities and document outreach in program issues systems.
• Maintain students’ assessments in files and the student database.
• Work effectively with teams, business customers, and other staff.
• Communicate effectively orally and in writing.
• Perform additional duties as assigned.

Benefits

• Extensive learning opportunities and networking programs.

What This Job Offers

• Job Type: Full-time