Customer Solutions Facilitator - Dallas

Equus•Preston, TX

About The Position

The Talent Development Facilitator delivers work-readiness interventions to improve program participants’ soft and hard skills. The effectiveness of these interventions is measured by improvement in participants’ job-readiness scores. The position involves facilitating classroom instruction, supporting participants in completing assignments, conducting follow-up outreach, maintaining assessment records, and coordinating with staff and business customers.

Requirements

Related bachelor’s degree from an accredited university or college, or equivalent work experience.
Excellent verbal and written communication skills.
Demonstrated customer service skills.
Familiarity with the communities served and understanding of local needs and resources.
Demonstrated knowledge of labor market trends.
Public speaking experience.
Demonstrated computer skills, including experience with Microsoft Office software.

Responsibilities

Work with people from varied cultural, language, educational, and economic backgrounds in a classroom setting.
Coordinate individual instruction in an orderly and professional manner.
Improve participants’ job-readiness scores through workshops and deliver work-ready customers to staff.
Introduce Company and other classroom tools, including Resume-Pro, Company Academy, General Education Diploma Academy, Money-Skill, and Project Chief Executive Officer.
Ensure participants complete and submit assignments on schedule.
Conduct follow-up outreach to students not engaged in classroom activities and document efforts in program issue systems.
Maintain students’ assessments in files and the student database.
Work effectively with teams, business customers, and other staff.
Communicate effectively orally and in writing.
Perform additional duties as assigned.