Tailor, Maison Madison
About The Position
The Tailor at Hermès Maison Madison Flagship Boutique delivers an exceptional client experience by ensuring garments have impeccable fit, craftsmanship, and quality. The role performs precise alterations and refined hand-finishing, and provides expert guidance during fittings and client consultations. It supports the selling process by engaging with clients, conducting fittings, handling special requests and immediate alteration needs, and communicating timelines, readiness, care instructions, lead times, and costs. The Tailor partners with the Made-to-Measure Client Development Manager on MTM and Bespoke orders and provides follow-up on project status. The position reports to the Alterations Manager and collaborates with the sales and selling support teams in a fast-paced luxury environment. Domestic and Paris travel may be required for trunk shows, special events, and MTM and Bespoke training. This is a regular in-person role at a company-designated work location.
Requirements
- At least 8 years of professional tailoring or alterations experience in luxury fashion or high-end ready-to-wear.
- Strong tailoring skills and knowledge consistent with the spirit and standards of Hermès.
- Professional understanding of garment fitting, fabrics, styling, and manufacturing techniques.
- Strong knowledge of garment construction and luxury men's suiting techniques.
- Strong knowledge of different fabrications and materials, with a high level of applied tailoring skills.
- Superior communication skills for interacting effectively with clients, management, and boutique employees.
- Ability to organize and track product and client information effectively.
- Experience with computer systems and Microsoft platforms.
- Ability to lift 0–25 lbs. without assistance.
- Ability to work regularly in person at a company-designated location.
Responsibilities
- Conduct personalized client fittings and recommend alterations that preserve garment design while improving comfort, movement, and silhouette.
- Collaborate with Sales Specialists and Store Management to support the selling ceremony and overall client experience.
- Communicate alteration timelines, garment readiness, care instructions, lead times, and costs to clients and colleagues.
- Evaluate garments and address immediate tailoring needs when necessary.
- Maintain seasonal product knowledge of Hermès Women's and Men’s collections, as well as knowledge of the luxury retail market and competitors.
- Perform a full range of alterations, including hemming, tapering, resizing, shortening, lengthening, and reconstruction of complex garments.
- Execute delicate hand-stitching and machine-sewing techniques on luxury fabrics, including silk, wool, cashmere, leather, and specialty textiles.
- Preserve original garment construction details, proportion, and finishing.
- Conduct quality checks before and after alterations.
- Press altered clothing using techniques appropriate to different fabric weights.
- Assist in teaching store personnel basic pressing techniques.
- Support MTM and Bespoke orders in partnership with the Made-to-Measure Client Development Manager, providing consistent project follow-up and communication.
- Travel domestically and to Paris as needed for trunk shows, special events, and scheduled MTM and Bespoke training.
- Perform other duties as assigned by the supervisor.
Benefits
- Commission and bonus incentives based on sales performance.
- Medical, dental, and vision coverage.
- Life insurance and disability coverage.
- Paid time off, including 18 DDOs, 12 company holidays, 2 wellbeing days, and sick and safe time.
- Paid parental leave and transition time.
- 401(k) and Roth retirement plans with company matching and profit sharing.
- Voluntary benefits, including flexible spending accounts, fitness reimbursement, and voluntary life insurance.
- Product discount and EAP resources.
- Access to Calm App, Health Advocate, Family Building Support, and other resources.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
