Table Games Supervisor

Caesars Entertainment • Baltimore, MD

7d

About The Position

Reporting to the Pit Manager of Table Games, the Table Games Supervisor leads table games dealer teams to continuously improve the employee experience and guest service. The supervisor helps protect game integrity and ensures compliance with internal controls and Maryland Lottery Gaming Control Commission regulations.

Requirements

• High school diploma or GED.
• At least 5 years of experience in table games.
• Excellent employee and customer service skills.
• Ability to work well with coworkers as part of a team.
• Well-groomed, professional appearance.
• Well-developed interpersonal skills.
• Enjoyment of entertaining and communicating with the public.
• Excellent math skills and ability to multitask.
• Ability to work independently.
• Ability to respond calmly and make rational decisions when handling employee conflicts.
• Ability to manage several projects simultaneously and adapt to changing priorities and unforeseen obstacles.
• Ability to speak distinctly and persuasively.
• Ability to read, write, speak, and understand English.
• Ability to operate a computer and other necessary office equipment.
• Ability to respond to visual and aural cues.

Nice To Haves

• Experience in a table games supervisor role is preferred.

Responsibilities

• Lead and support table games dealers in providing excellent customer service.
• Ensure dealers have the training, tools, and mindset to perform as service professionals.
• Lead the dealer team to continuously improve the employee experience.
• Ensure operational and game integrity.
• Track guest play and relay pertinent information to the immediate supervisor.
• Settle minor disputes professionally and promptly; handle guest concerns efficiently.
• Execute changes to table game limits in response to customer demand and business needs.
• Inform the Pit Manager and Surveillance team of unnatural or irregular play.
• Maintain bank floats.
• Report significant cash and cheque transactions.
• Verify credit issuance after confirming all required signatures.
• Verbally inform the Pit Manager of game disputes.
• Follow Maryland Lottery Gaming Control Commission regulations, internal controls, and company policies and procedures.
• Maintain conduct that reflects positively on Caesars Entertainment and encourage others to do the same.
• Meet attendance guidelines and comply with regulatory, departmental, and company policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED