Table Games Supervisor

Caesars Entertainment•South Lake Tahoe, CA

5d•Onsite

About The Position

The Table Games Supervisor develops an environment that creates excitement for guests and team members, promotes and retains a highly skilled workforce, and places special emphasis on the security of Caesars Entertainment assets. The role builds customer relations, supervises and develops assigned personnel, oversees table-game operations, supports guest development, resolves guest issues, and reports unusual or questionable activity. The position is based at Harrah’s and Caesars Republic Lake Tahoe.

Requirements

High school diploma or equivalent.
Literate and fluent in English.
Good verbal and written communication skills.
Good interpersonal and relationship-building skills.
Good problem-solving skills.
Good internal and external customer-service skills.
Ability to communicate clearly and tactfully.
Ability to add accurately and figure payoffs.
Ability to uphold and demonstrate the highest level of integrity and recognize standards required in a regulated business.
Ability to stand or walk for long periods of time (4 hours).
Visual and auditory range must include the immediate environment.
Mobility to move about the property.
Manual dexterity to operate a computer and other necessary office equipment.
Ability to push, pull, reach, bend, twist, stoop, and kneel.
Ability to work in a noisy environment; may be exposed to guests who use tobacco products.

Nice To Haves

College degree preferred.
Two or more years of dealing experience preferred, with an excellent guest-service background.

Responsibilities

Actively build and retain customer relations.
Hire, train, motivate, evaluate, and supervise assigned personnel; coach team members for success and continued improvement of their skills.
Maintain a working knowledge of all table games, house rules, counting methods, and related procedures.
Ensure coin and check racks are always filled.
Settle disputes involving guests in the Table Games area and refer very difficult disputes to the Games Manager.
Support guest development by interacting with guests, modeling interactive skills with guests and team members, and making comp decisions.
Remain alert to unusual or questionable activity by Table Games team members or gaming guests and report situations to the assigned superior.
Observe problems or differences between Table Games team members and gaming guests and provide assistance when necessary.
Adhere to regulatory, company, and department policies and procedures.
Act as a role model for other team members and represent Caesars Entertainment with integrity.