Table Games Supervisor

Caesars Entertainment • Baltimore, MD

5d • Onsite

About The Position

Reporting to the Pit Manager of Table Games, the Table Games Supervisor leads table games dealer teams to continuously improve the employee experience and service for guests. The role also helps protect game integrity and ensure compliance with internal controls, company policies, and Maryland Lottery Gaming Control Commission regulations.

The supervisor supports and develops dealers, oversees table-game operations, responds to guest concerns and disputes, monitors play and transactions, and communicates irregular activity to the appropriate teams. The position requires strong customer service, interpersonal, mathematical, communication, and multitasking skills, along with the ability to work independently and handle changing priorities. The role involves varied shifts, weekends, and holidays as needed, and requires navigating the property and performing physical tasks including standing or walking for extended periods and lifting up to 50 pounds.

Requirements

• High school diploma or GED.
• At least 5 years of experience in table games.
• Excellent employee and customer service skills.
• Ability to work well with coworkers as part of a team.
• Well-developed interpersonal skills.
• Enjoyment of entertaining and communicating with the public.
• Excellent math skills and ability to multitask.
• Professional, well-groomed appearance.
• Ability to work independently.
• Ability to sit, stand, or walk for periods of up to 4 hours.
• Ability to respond calmly and make rational decisions when handling employee conflicts.
• Ability to maneuver throughout the property and between floors using stairways of at least 20 steps or an escalator.
• Ability to lift and carry up to 50 pounds, and to push, pull, reach, bend, twist, stoop, and kneel.
• Ability to respond to visual and aural cues.
• Manual dexterity to operate a computer and other necessary office equipment.
• Ability to tolerate areas with dust, loud noises, and bright lights.
• Ability to work varied shifts, weekends, and holidays as needed.
• Ability to manage several projects at once and adapt to changing priorities and unforeseen obstacles.
• Ability to speak distinctly and persuasively.
• Ability to read, write, speak, and understand English.

Nice To Haves

• Experience in a table games supervisor role is preferred.

Responsibilities

• Lead and support table games dealers to deliver legendary customer service.
• Ensure dealers have the training, tools, and mindset needed to serve guests effectively.
• Lead the dealer team in ways that continuously improve the employee experience.
• Ensure operational and game integrity.
• Track guest play and relay pertinent information to the immediate supervisor.
• Settle minor disputes professionally and promptly.
• Handle guest concerns quickly and efficiently.
• Execute changes to table-game limits based on customer demand and business needs.
• Inform the Pit Manager and Surveillance team of unnatural or irregular play.
• Maintain bank floats.
• Report significant cash and cheque transactions.
• Verify issuance of credit after confirming all necessary signatures.
• Verbally inform the Pit Manager of game disputes.
• Follow Maryland Lottery Gaming Control Commission regulations, internal controls, and company policies and procedures.
• Maintain attendance in accordance with job guidelines and comply with regulatory, departmental, and company policies.
• Represent Caesars Entertainment positively and encourage others to do the same.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED