Table Games Supervisor - Tulsa

Osage Casino•Tulsa, OK

1d•Onsite

About The Position

Responsible for the effective and efficient supervision of assigned Table Games shift operations. The supervisor leads assigned staff, supports effective communication and sound decision-making, and monitors departmental activities for efficiency and effectiveness. Ensures staff comply with internal policies and procedures, gaming regulations, and external agency requirements. The role includes providing guest service, overseeing table games, maintaining game security and integrity, resolving disputes, supporting regulatory compliance, and managing staff scheduling, training, performance, and communications. The position may also assist with preparation of operating reports and performs other related duties as assigned. Applicants must be at least 18 years old. Qualification may be met with a bachelor’s degree in Business Administration, Hospitality, or Gaming plus six months of department-specific experience; an associate’s degree in one of those fields plus at least one year of department-specific experience; or a high school diploma/GED plus two years of department-specific experience. A bachelor’s degree and craps experience are preferred. The employee must pass a pre-employment drug screening, obtain and maintain an Osage Nation Gaming license and valid driver’s license, and provide documents establishing eligibility to work in the United States. Osage, Native American, and Veteran preference applies. Applicants must be able to perform essential job functions with or without reasonable accommodation.

Requirements

Must be at least 18 years of age.
One of the following education and experience combinations: bachelor’s degree in Business Administration, Hospitality, or Gaming plus six months of department-specific experience; associate’s degree in one of those fields plus at least one year of department-specific experience; or high school diploma/GED plus two years of department-specific experience.
Pass a pre-employment drug screening.
Obtain and maintain an Osage Nation Gaming license.
Maintain a valid driver’s license.
Provide documents showing eligibility to work in the United States.
Be able to perform all essential job functions with or without reasonable accommodation.
Meet the physical demands of the role, including standing for extensive periods, repetitive hand and wrist motions, and lifting at least 20 pounds and pushing, pulling, or dragging up to 50 pounds.

Nice To Haves

A bachelor’s degree is preferred.
Craps experience is preferred.

Responsibilities

Provide courteous, considerate service to internal and external guests and cooperate respectfully with coworkers.
Provide guests with directions, assistance, and information, and promote guest satisfaction through efficient game dealing and a friendly, outgoing manner.
Oversee a variety of card games and ensure consistency and accuracy.
Maintain the security and integrity of assigned games.
Participate in casino promotions and help create excitement for players.
Keep tables and gaming supplies clean and functional.
Resolve guest disputes within authority or refer them to the reporting senior.
Verify, or arrange verification of, table opens, closes, fills, and credits.
Arrange delivery of card setups and chips for players and dealers as requested.
Make or arrange decisions on game irregularities in the best interest of the game.
Deal a variety of card games accurately when needed and communicate and enforce game rules politely and effectively.
Monitor activities in the area of responsibility to ensure applicable laws, regulations, organizational controls, and gaming commission requirements are understood and followed.
Maintain working relationships with company staff, regulatory commissions, and other applicable agencies to support compliance.
Perform duties in accordance with company values, Osage Nation objectives, internal policies, laws, and gaming regulations, including applicable state-tribal compact and federal requirements.
Ensure assigned staff understand and comply with regulatory requirements, enforcing standards through discipline when necessary.
Assist assigned staff with preparing accurate daily, weekly, and monthly operating reports as required by the reporting senior.
Ensure newly assigned staff complete departmental orientation and provide job-specific training to new employees and employees assigned to mentor.
Select and evaluate assigned staff; discipline or terminate employees within the area of responsibility and authority, and recommend employees for recognition or reward as appropriate.
Ensure staff receive authorized rest and meal periods, cover for staff shortages when necessary, and maintain visibility and availability to employees across work areas and shifts.
Communicate standards, expectations, and consequences; ensure equitable treatment of employees.
Schedule employees to maintain guest service while meeting efficiency and business needs.
Investigate and evaluate information and make decisions on matters within the area of responsibility, including guest or employee disputes and disciplinary actions, in accordance with authority and applicable requirements.
Stay informed of company communications and information through property bulletin boards, digital signage, and the company newsletter.
Conduct at least bi-weekly one-on-one meetings with direct reports and solicit employee input.
Explain decisions and share relevant information with staff; relay staff concerns, information requests, and improvement ideas to management.
Maintain the Departmental Shift Log, including unusual occurrences, incidents, equipment failures, safety issues, and disputes.
Perform other related and compatible duties as assigned.