TABLE GAMES SUPERVISOR
About The Position
Happy Valley Casino is seeking an experienced and motivated Table Games Supervisor to oversee daily gaming operations at its casino inside The Nittany Mall in State College, Pennsylvania. The casino features more than 600 slot machines, over 30 table games, cocktail service, and multiple dining venues. The supervisor oversees assigned table game operations while maintaining integrity, accuracy, regulatory compliance, and exceptional guest service. The role may also serve as a Boxperson when operational needs require, with the restriction that supervisors may not supervise within the same pit where they performed Boxperson duties. Employees may be required to obtain a Pennsylvania Gaming License; Happy Valley Casino covers the licensing cost. This is a full-time role with flexible scheduling that includes evenings, weekends, and holidays.
Requirements
- High school diploma or equivalent.
- At least two years of Table Games experience.
- Demonstrated knowledge of casino table game operations, procedures, and regulations.
- Valid Pennsylvania driver's license.
- Ability to obtain and maintain licensing through the Pennsylvania Gaming Control Board.
- Strong leadership, communication, and conflict-resolution skills.
- Ability to make sound decisions in a fast-paced gaming environment.
- Excellent attention to detail and commitment to regulatory compliance.
- Ability to lift and carry up to 50 pounds on a regular basis.
- Ability to perform repetitive-motion tasks.
- Ability to stand and walk for extended periods, up to eight hours.
- Ability to work in a fast-paced casino environment with frequent interaction with guests and team members.
Nice To Haves
- Prior supervisory or leadership experience.
Responsibilities
- Oversee daily operations of designated table games in compliance with Pennsylvania Gaming Control Board regulations and guest-service standards.
- Supervise assigned games, including Midi Baccarat, Craps, Blackjack, Roulette, Three Card Poker, Ultimate Texas Hold'em, Mississippi Stud, and Spanish 21.
- Serve as a Boxperson when operational needs require; do not supervise within the same pit where Boxperson duties were performed.
- Monitor dealer performance and provide coaching, training, performance feedback, and corrective action when necessary.
- Enforce PGCB regulations, internal controls, gaming procedures, and company policies.
- Resolve guest concerns and disputes professionally while maintaining a positive gaming environment.
- Complete and verify table game documentation, including fills, credits, ratings, and related records.
- Assist in training, mentoring, and developing new dealers and table games team members.
- Maintain a secure, fair, and welcoming gaming atmosphere for guests and team members.
- Support departmental goals and perform additional duties as assigned.
- Work flexible schedules, including evenings, weekends, and holidays.
Benefits
- Medical, dental, and vision insurance for full-time team members.
- Company-paid life insurance for full-time team members.
- A variety of voluntary insurance options for full-time team members.
- Retirement savings options for full-time team members.
- Employee Assistance Program for all team members.
- Unlimited access to national and local discounts for all team members.
- Free employee dining for all team members.
- Employee recognition program for all team members.
- Growth and advancement opportunities for all team members.
- PTO programs intended to promote work-life balance for all team members.
- Happy Valley Casino covers the cost of Pennsylvania gaming licensure.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
