Table Games Supervisor- Part Time

Tamaya Enterprises d•Santa Ana Pueblo, NM

About The Position

The Table Games Supervisor monitors dealer and customer gaming activity on an assigned group of tables. The role oversees table-game floor activity, customer transactions, staff performance, table chip bankrolls, fills and credits, and required currency transaction reporting. The supervisor also rates customer play, identifies high-dollar action, resolves customer disputes, verifies dealer payouts, and performs administrative duties. The supervisor may assume dealer duties as necessary and must follow applicable regulatory, departmental, casino, and internal control policies and procedures. The position requires strong customer service, communication, numerical, and mathematical skills, along with the ability to handle conflict, multitask, and work effectively in a fast-paced, stressful environment. The employee must maintain confidentiality and a professional appearance. Work may involve standing and walking for extended periods, working various hours including weekends and holidays, and lifting up to 25 pounds. Traditional office equipment is used.

Requirements

Associate degree, or four years of experience in a similar position with at least two years of dealing experience as a substitute.
Excellent interpersonal, customer service, and communication skills.
Computer proficiency with Microsoft Word and Excel.
Ability to obtain and maintain a Pueblo of Santa Ana Gaming Regulatory Commission key gaming license.
Ability to maintain strict confidentiality regarding company information.
Strong numerical or statistical aptitude and mathematical skills.
Ability to provide outstanding customer service and work as a team player.
Pleasant and polite manner when dealing with the public and staff.
Ability to handle conflict situations and multitask in a high-energy, customer-oriented environment.
Ability to work various hours as needed, including weekends and holidays.
Ability to stand and walk for extended periods and work at a fast pace in stressful situations.
Ability to lift up to 25 pounds and safely perform the essential job functions.
Ability to present a well-groomed, professional appearance.

Nice To Haves

Supervisory experience preferred.
Bilingual skills and multicultural experience preferred.
Preference is given to qualified Santa Ana Tribal Members.

Responsibilities

Monitor guests and employees during table-game play.
Greet guests in a friendly, courteous, and professional manner.
Monitor customer transactions and floor activity.
Motivate and manage a culturally diverse table games staff.
Train dealers and evaluate their job performance.
Protect the pit bankroll, playing public, and casino assets.
Initiate and supervise table-game fills and credits.
Open and close table chip bankrolls.
Ensure required currency transaction reporting paperwork is completed in accordance with federal Title 31 regulations.
Rate table games customer play and identify high-dollar action.
Settle customer disputes in the table games pit.
Perform basic administrative duties as assigned by the Table Games Shift Manager.
Assume a dealer’s duties as necessary.
Calculate winnings to verify payments made by dealers.
Follow regulatory, departmental, and casino policies and procedures, including the casino ICS.