Table Games Pit Manager

Cowlitz Indian Tribe•Ridgefield, WA

About The Position

The Table Games Pit Manager assists the Shift Manager with the day-to-day operation of table games, including training, counseling, and supervising team members. The role promotes superior guest service and supports a positive organizational culture aligned with the principles of the Spirit of Tâlícn and the Core Values of ilani. The position supervises and secures all games in the assigned gaming area, maintains the security of table games and related equipment, and ensures clear communication between table games personnel and the Surveillance Department. It also oversees the accuracy and integrity of the player rating system, coordinates scheduling updates, and enforces gaming rules, internal controls, and company policies. The manager responds professionally to guest and employee concerns and adjusts operations to meet business demands.

Requirements

High school diploma, GED, Recognized Equivalent of a High School Diploma (RED), or Foreign High School Diploma (FHD).
Two years of supervisory experience in a high-volume, complex casino environment.
Excellent interpersonal skills and the ability to foster a supportive and enabling team environment.
Ability to work various shifts and flexible hours.
Ability to stand and walk for an 8-hour shift.
Willingness to work in a smoking environment.
Willingness to adhere to company health and safety measures.

Responsibilities

Promote superior guest service.
Maintain and perpetuate a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
Supervise and secure all games in the assigned gaming area.
Ensure the security of table games and related equipment and maintain clear communication between table games personnel and the Surveillance Department.
Ensure the accuracy and integrity of the player rating system.
Keep the Scheduling Department informed daily of changes and check pit time starts weekly.
Enforce CTGC gaming rules and regulations, internal controls, and department and company policies.
Stay informed about special events, entertainment, employee activities, restaurant schedules, and other developments; keep other departments informed of developments affecting their functions.
Monitor business demands and make necessary adjustments.
Serve guests and handle customer-related issues with composure and professionalism.
Serve employees and handle employee-related issues with composure and professionalism.
Schedule Floor Supervisor assignments.
Maintain confidentiality of sensitive information.
Perform other related duties as assigned.