Table Games Floor Supervisor - Table Games Operations

Hard Rock Hotel & Casino Ottawa • Tejon, NM

1d • Onsite

About The Position

Under the direction of the Pit Manager, the Table Games Floor Supervisor is responsible for providing superior service to both internal and external customers. This role involves monitoring and supervising an area of a pit consisting of one or more games to ensure the delivery of customer service standards while maintaining the integrity of the games.

Requirements

• High School Diploma required.
• Three years of table games experience required.
• Must be knowledgeable in all primary casino games and most secondary games.

Nice To Haves

• Two years in a Dual-Rated management level capacity or above is preferred.

Responsibilities

• Directly supervises dealer responsibilities in accordance with company policies and procedures.
• Training team members, planning, assigning, and directing work.
• Appraising performance, rewarding, and disciplining team members.
• Addressing complaints and resolving problems.
• Rating and tracking guests' play.
• Assisting guests in obtaining a marker.
• Making sure buy-ins are correct.
• Ensuring adherence to all gaming regulations.
• Performing all other duties as assigned.

Benefits

• Comprehensive benefits package that allows team members to stay healthy, plan for their future and maintain a healthy work-life balance.
• Benefits may vary with employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED