Table Games Floor Supervisor - Table Games Operations
Hard Rock Hotel & Casino Ottawa•Cincinnati, OH
•Onsite
About The Position
Under the direction of the Director -Table Games, Shift & Pit Manager positions, is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for monitoring and supervising an area of a pit consisting of one or more games to assure the delivery of Customer Service standards, while maintaining the integrity of the games.
Requirements
- Three years table games experience required.
- Must have blackjack knowledge and 2 of 3 core games, Craps, Roulette, Baccarat
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
Nice To Haves
- Two years in a Dual-Rated management level capacity or above is preferred.
Responsibilities
- Offering the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play
- Responsible for knowing all policies & procedures of the specific table game he/she is supervising.
- Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.
- Works diligently to support the Hard Rock culture and team philosophy throughout the property.
- Acts as a role model to all employees and always presents oneself as a credit to Hard Rock and encourages other team members to do the same.
- Promotes positive public relations and creates an enjoyable atmosphere for all customers.
- Amicably resolves customer related problems in a fast paced environment.
- Ensures the protection of customer’s rewards and credit lines.
- Complies with all departmental and Company Policies including Hard Rock’s business ethics guidelines.
- Complies with all regulatory requirements.
- Maintains confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
- Creates and ensures a fun-filled, entertaining and exciting environment.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
