Table Games Assistant Shift Manager - Bossier

Live! Casino & Hotel Louisiana•Bossier City, LA

About The Position

The Table Games Assistant Shift Manager reports to the Table Games Shift Manager and oversees casino shift operations and all departments in the absence of, or in coordination with, department heads. The role is responsible for successful table games operations, staff performance and development, departmental budgets and goals, customer service, and the safety and security of guests and employees. The position requires discretion with financial data, casino policies, and promotions, and the ability to respond effectively to frequent time pressures in a high-energy casino environment.

Requirements

Five to seven years of experience in casino operations and management of a large staff, with a four-year degree in a related field or equivalent work experience.
Must be able to secure and maintain licensure required by the Louisiana Gaming Control Board or another applicable regulatory entity, or as required by Live's operating standards.
Proficiency with Microsoft software products.
Knowledge of table games operations, gaming regulations, beverage control regulations, theft techniques, company policies and procedures, IRS Bank Secrecy Act, and internal controls.
Ability to maintain strict confidentiality regarding financial data, casino policies, and promotions.
Strong oral and written communication, public relations, and customer service skills.
Ability to manage and train staff, manage departmental budgets and goals, and take responsibility for table games, slot operations, and property performance.
Ability to work under frequent time pressure in an interruptive environment and manage a broad variety of tasks and deadlines.
Ability to maintain a pleasant, friendly, and welcoming attitude and knowledge of property facilities, special events, and promotional activities.
Ability and willingness to work extended hours and accommodate team members' schedules in a 24/7 operation.
Ability to work in an alcohol- and smoking-exposed environment with bright lights and noise.
Ability and energy to move around a large casino with urgency, including using stairs and elevators.

Responsibilities

Oversee daily table games operations in the absence of the Table Games Shift Manager.
Supervise the performance of Pit Managers, Floor Supervisors, Dealers, and Pit Clerks.
Assist and advise other departments and company personnel to support the success of table games and the company.
Analyze customer play for cheating, scams, counters, and unusual or suspicious variations; monitor rated players for entry into the database tracking system.
Review staffing levels, delegate authority, and assign responsibilities.
Develop staff and conduct interviews, hiring, evaluations, and disciplinary actions.
Maintain interpersonal working relationships among personnel and provide effective staff management and training.
Manage departmental budgets and goals; review and manage departmental financial data.
Review table game activities and promotional status with the Table Games Shift Manager.
Monitor and adjust performance in response to local competition.
Meet with departmental directors, managers, and supervisors as necessary.
Provide excellent customer service and employee relations.
Ensure guest and employee safety and security, and manage processes and programs to control and reduce loss-time injuries.
Complete assigned duties, paperwork, reports, documents, and forms accurately and on time.
Analyze and interpret departmental needs and results, solve complex problems, and perform basic mathematical functions.
Maintain confidentiality of financial data, casino policies, and promotions, and demonstrate accountability through reports and performance goals.
Perform other duties as assigned.