Casino Operations Assistant Shift Manager- Table Games

Hollywood Casino Aurora • Aurora, IL

3d

About The Position

The Casino Operations Assistant Shift Manager supervises staff and assists with the daily management of an assigned shift in the Casino Operations department. The role provides oversight of games, game protection, and the overall operation of Table Games and/or Slots during the assigned shift. The position supports customer service, gaming-floor integrity, regulatory compliance, and departmental performance.

Requirements

• Must be at least 21 years of age.
• Bachelor’s degree from a four-year college or university, or at least three years of experience in a comparable Table Games and/or Slots leadership position, or an equivalent combination of education and experience.
• Thorough knowledge of Table Games and/or Slots operations.
• Excellent written and oral communication skills.
• Proficiency in Microsoft Excel and Word and knowledge of Slot operating systems.

Responsibilities

• Adhere to scheduling and coordinate scheduling concerns with the manager, with attention to guest satisfaction.
• Assist with the department budget process by providing recommendations, supporting budget initiatives, and reporting concerns to the manager.
• Ensure customer service standards are followed by team members and address issues as they arise.
• Oversee the gaming floor during the assigned shift.
• Handle customer concerns and requests effectively.
• Monitor chip and cash transactions between dealers and customers and ensure correct payouts.
• Maintain accountability for chips, cards, dice, and other gaming equipment.
• Verify table inventories and manage table limits.
• Assist with strategies for customer service, revenue growth, and expense management to maximize profitability.
• Support team-member engagement by addressing feedback, suggestions, complaints, and grievances.
• Assist with maintaining the integrity of daily Table Games and/or Slot operations.
• Ensure regulatory compliance within the area of responsibility and report potential issues to management.

Benefits

• Day-one medical coverage (may vary by position).
• 401(k) matching (may vary by position).
• Annual performance bonus (may vary by position).
• Wellness programs supporting financial, physical, and mental well-being.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager