the D Casino - Table Games - Supervisor

The D • Las Vegas, NV

1d

About The Position

The Floor Supervisor directs and supervises dealer activities to ensure proper performance and compliance with company policies and procedures, Title 31, and applicable gaming laws. The role may issue markers to players authorized for credit, maintain records of credit issued, and ensure guests remain within their credit limits. The supervisor orders fills and credits to maintain table bankrolls, observes hotel and casino guests, and keeps the Table Games & Casino Manager informed of activities. The role also handles complaints from subordinates and guests and serves as a customer-relations representative and host for the casino.

The position is responsible for promoting company service standards, protecting company assets, and ensuring consistent compliance with rules and procedures governing gaming and casino credit activity. It works directly with Surveillance and Internal Control to support asset protection and casino profitability. The position supervises Dancing Dealers and Dealers.

Requirements

• Ability to communicate effectively with guests, team members, and management in written and verbal form.
• Excellent verbal and written communication, team-member and guest-relations, and organizational skills, with the ability to handle multiple tasks.
• Ability to work any shift or hours.
• Full knowledge of Title 31 and applicable Gaming Control Board regulations.
• Ability to obtain or renew all government-required licenses or certifications, specifically a Nevada Gaming license.
• Must be at least 21 years of age.
• High school diploma or equivalent.

Nice To Haves

• At least one year of successful experience as a floor supervisor.
• Effective working knowledge of Microsoft Office products.
• Knowledge of and experience with electronic gaming and player-tracking management and support systems.

Responsibilities

• Direct and supervise dealer activities to ensure proper performance and compliance with company policies, procedures, Title 31, and applicable gaming laws.
• Issue markers to players authorized for credit, maintain records of credit issued, and ensure guests do not exceed their limits.
• Order fills and credits to maintain table bankrolls.
• Observe hotel and casino guests and keep the Table Games & Casino Manager informed of activities.
• Handle complaints from subordinates and guests.
• Act as a customer-relations representative and host for the casino.
• Practice, support, and promote Company Service Standards.
• Protect company assets and ensure consistent adherence to rules and procedures for gaming and casino credit activity.
• Work directly with Surveillance and Internal Control to support asset protection and continued profitability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED