Systems Technician II (NOC)

General Dynamics Information Technology•Bossier City, LA

4d•$21 - $29•Onsite

About The Position

The NOC Operator monitors endpoints and uses toolsets to assist with system failures, alerts, and reporting for the GDIT Command Center. The role supports the NOC Team Lead during Major Incident Management (MIM) bridges by scribing, escalating issues, and sending required notifications. It also supports incident, change, and problem management operations and helps ensure business continuity across CC-NOC functions. This is a 100% on-site position at GDIT’s Integrated Technology Center in Bossier City, Louisiana. Applicants must be Louisiana residents living approximately 60 miles or less from Bossier City and be prepared to work any shift during the NOC’s 24/7 operating hours.

Requirements

High school diploma or equivalent.
At least 1 year of related IT or Help Desk experience.
Demonstrated customer service, communication, reading comprehension, and interpersonal skills, including the ability to interface with employees at all levels.
Demonstrated decision-making, troubleshooting, critical-thinking, and time-management abilities.
Proficiency with Microsoft Office business products, including Excel, Outlook, PowerPoint, SharePoint, and Word.
Experience supporting, or ability to learn to support, an enterprise operations center or NOC through monitoring and managing systems and networks using advanced technologies and ITSM tools.
At least 1 year of experience using, or ability to learn to use, an ITSM ticketing tool such as ServiceNow, Remedy, or HP Service Manager.
Ability to obtain and maintain security clearances up to Secret level, as required by the customer.
U.S. citizenship required.
Must be a Louisiana resident living approximately 60 miles or less from Bossier City, Louisiana.
Must be prepared to work any shift during the NOC’s 24/7 operating hours.

Responsibilities

Respond and escalate to events as required by standard operating procedures.
Support leadership with managing and recording MIM bridges.
Perform initial investigation and triage of potential incidents to determine relevance and urgency.
Monitor endpoints using multiple monitoring tools.
Create incidents for alerts.
Work with the Bridge Lead to ensure needed resources are available on bridges, using tools such as paging and instant messaging.
Create and document outage triage information in Major Incident Reports and send it to appropriate distribution lists.
Align the Shift Turnover – Control Log report with the current Change Advisory Board report.
Ensure Change Requests in the Turnover Report are listed under the correct programs and statuses.
Follow up on incident tickets or assign them as needed.
Create and assign Problem (RCA) tickets as needed.
Cover other CC-NOC roles and potential service gaps to ensure business continuity.
Meet or exceed assigned performance metrics.
Work effectively with coworkers using communication and empathy.
Perform additional duties as assigned.

Benefits

Comprehensive benefits and wellness packages.
401(k) with company match.
Competitive pay and paid time off.
Medical plan options, some with Health Savings Accounts.
Dental plan options.
Vision plan.
Flexible work weeks where possible.
Paid vacation, sick and personal time, holiday, parental, military, bereavement, and jury duty leave.
Short- and long-term disability benefits.
Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance are provided or available.