Systems Technician II (NOC)

LED FastStart • Bossier City, LA

4d • $21 - $29 • Onsite

About The Position

GDIT is hiring a Systems Technician II to work as a NOC Operator in its Technology Shared Services organization. The operator monitors endpoints using multiple monitoring tools, responds to alerts and potential system failures, performs initial incident investigation and triage, and creates incidents for alerts. The position supports the NOC Team Lead and leadership during Major Incident Management (MIM) bridges by recording bridge activity, coordinating escalations, and sending required notifications.

The role also provides IT service management operations support for change, incident, and problem management. This includes aligning shift-turnover and Change Advisory Board reports, checking that change requests are listed under the correct programs and statuses, following up on or assigning incident tickets, and creating and assigning problem-analysis tickets when needed. The operator may cover other Command Center/NOC roles to address service gaps, meet performance metrics, and support business continuity.

This is a 100% onsite position at GDIT's Integrated Technology Center in Bossier City, Louisiana. Applicants must be Louisiana residents living approximately 60 miles or less from Bossier City and must be prepared to work any shift during the NOC's 24/7 operating hours. Travel is less than 10%. The role requires U.S. citizenship and the ability to obtain and maintain a Secret clearance.

Requirements

• High school diploma or equivalent.
• At least one year of related IT or Help Desk experience.
• Customer service, communication, reading comprehension, and interpersonal skills, with the ability to interface with employees at all levels.
• Demonstrated decision-making, troubleshooting, critical-thinking, and time-management abilities.
• Proficiency with Microsoft Office business products, including Excel, Outlook, PowerPoint, SharePoint, and Word.
• Experience supporting an enterprise operations center or NOC, or the ability to learn to support one through monitoring and managing systems and networks with advanced technologies and ITSM tools.
• At least one year of experience using an ITSM ticketing tool such as ServiceNow, Remedy, or HP Service Manager, or the ability to learn such a tool.
• Ability to obtain and maintain security clearances up to the Secret level, subject to customer requirements.
• U.S. citizenship.
• Louisiana residency within approximately 60 miles or less of Bossier City, Louisiana.
• Ability to work any shift during the NOC's 24/7 hours of operation.

Responsibilities

• Respond and escalate to events as required by standard operating procedures.
• Support leadership in managing and recording Major Incident Management bridges.
• Perform initial investigation and triage of potential incidents to determine relevance and urgency.
• Monitor endpoints using multiple monitoring tools.
• Create incidents for alerts.
• Coordinate with the Bridge Lead to ensure required resources are available on incident bridges, using tools such as paging and instant messaging.
• Document outage triage information in the Major Incident Report and send notifications to appropriate distribution lists.
• Align the Shift Turnover Control Log report with the current Change Advisory Board report.
• Ensure Change Requests in the Turnover Report are listed under the correct programs and statuses.
• Follow up on or assign incident tickets as needed.
• Create and assign Problem (RCA) tickets as needed.
• Cover other Command Center/NOC roles as assigned to address service gaps and ensure business continuity.
• Meet or exceed assigned performance metrics.
• Communicate effectively and work empathetically with coworkers.
• Perform additional duties as assigned.

Benefits

• Comprehensive benefits and wellness packages.
• 401(k) plan with company match.
• Competitive pay.
• Paid time off, including vacation, sick and personal time, holidays, and paid parental, military, bereavement, and jury duty leave.
• Medical plan options, some with Health Savings Accounts.
• Dental plan options.
• Vision plan.
• Short- and long-term disability benefits.
• Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance, provided or available.
• Full flex work weeks where possible.
• Internal mobility support and an AI-powered career tool with career and learning opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED